Daniel Fernandes Email & Phone Number

Australia

Brisbane Airport, Queensland, Australia

London, England, United Kingdom

• Managing a team of 20 employees• Co-management of HACCP and H&S procedures• Complete event risk assessments• Responsible for interviewing and hiring new employees• Managing vendor relationships to maintain and support the business• Ensure financial targets are achieved• Alongside with sales managers planning events and communicate with customer• Co-ordinating menu tastings and walk-throughs for clients• Responsible for managing food allergen requirements• Resolution of guest complaints efficiently and effectively• Alongside other members of staff planning dinners, placing orders and room turnaround for client functions• Event inductions and overviews for the team• Recommend service and product improvements to ensure the best client offering• Balancing staffing levels to maintain guest service, operational needs and financial objectives• Managing, leading, training and motivating staff.• Co-management of floorplans and room preparations.• Managing multiple events simultaneously

London, England, United Kingdom

• Train new team members• Responsibe for floor staff on guest service expectations, safety procedures, proper food handling and protocols.• Responsible for monitor guests area to ensure optimal experiences.• Managing a team of 10-20 employees on a daily basis.• Work with individual servers to improve performance.• Answer customer inquiries and resolve issues promptly.• Excellent knowledge of food and beverage safety rules and practises• Generate new ideas for service and products that provides the best service. • Established strong vendor relationships to maintain and support the business.• Full responsibility of client/guest relationship management and on-the-spot complaint resolution• Work alongside the client and suppliers to make sure all orders are placed, providing guidance and recommendations

Madeira Island, Portugal

• Improve customer engagement by delivering exceptional service whilst managing the bar and tending to all guest needs.• Create new beverage recipes, including the bar’s current highest sellling drink. • Prepare and serve a variety of drinks and menu items within permanent and portable bars operating throughout the resort.• Lead and coordinate the set up of special events and private parties.• Promote upcoming bar events, programmes, and weekly trivia game nights.• Recruit, hire, and train all new bar staff. • Led bar improvement initiatives to advance operational efficiencies.• Sorted cargo before loading and unloading.• Tagged all inbound merchandise with receiving date.• Stacked and transported all overstock to storage areas.• Reported all equipment failures and malfunctions.• Verified computations against physical count of stock.• Performs all order fulfilment and bar functions such as shipping, receiving, stocking, storing and inventory of materials to ensure that company storage needs are met.• Receives material and verifies count against documents to ensure that all materials are received according to agreed upon quantities.• Provides leadership and work guidance to less experienced personnel.