Technical Support And Implementation Engineer
Current•Investigating, analyzing (logs), troubleshooting, and resolution of eTranzact applications issues.•Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams•Event monitoring with tools like Grafana, Kibana, etc. to enable prompt event detection to prevent major incidents or proactively control the outcome of such events.•Onboarding customers on products/applications for transaction processing, settlement, dispute resolution, and reconciliation on eTranzact platforms and applications•Carrying out primary installation setup for banks/partners.•Managing client support requests and ensuring feedback is provided within an acceptable period/time.•Providing technical training to clients responsible for managing eTranzact solutions/systems.•Following up with clients to ensure their IT systems (Applications and Database) are fully functional after troubleshooting.•Providing second-level support to internal and external clients.•Researching and identifying solutions to software and hardware issues.•Collaborated with cross-functional teams to design and deliver highly scalable and resilient infrastructure solutions (an upgraded switching platform, and collection platform), enabling the organization to meet growing demands and maintain high levels of performance and reliability.•Assumed the position of Sub Lead, actively participating in the training and onboarding of new team members, guaranteeing a thorough understanding of business applications, and assisting a smooth team integration.
