Placement year as an ICT Officer - Working on the Service Desk providing internal support for staffFollowed procedure and logged calls accordingly to Incidents, Requests and Problems, while completing each call to designated timescales.Working within a Citrix and local environment, providing support for a variety of applications including MS Office, Skype for Business, Outlook/Exchange 2013 and further corporate applications.Frequent use of Remote desktop and VMWare tools to shadow devices or reboot servers.Troubleshooting agile working issues either over Meraki Z1s or VPN connections.Managing and rebuilding hardware and devices such as tablets, laptops and mobile phones - Along with following the correct asset management guidelines to log devices.Access to various servers for user creation such as Exchange 2013 and Skype for Business 2013, combined with use of SQL2008R2/SQL2012 to troubleshoot script issues for applications. Worked with PowerShell commands to modify access to mailboxes or calendarsLogging calls with support lines such as Lenovo or Xerox to report faults with devices and request repair or solutions. Worked on implementing a new lock down profile for the mobile phones through SOTI MobiControl limiting access to only a few approved applications, based on the Cyber Essentials accreditation.