Daniel Finanger Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Provided leadership, direction, training and mentoring to a team in Wellness Operations both nationally and internationally. Integral part of tremendous growth and a multitude of changes that defined the Wellness department at Optum.Managed a team of 25 telephonic Wellness coaches, along with its leadership team both virtually and onsite across the USA. Utilized critical thinking, communication, and change management skills to drive productivity. Focused on performance metrics (ROI, Quality, Efficiency), changes in policies and procedures, as well as technical upgrades. Performed call audits and provided regular feedback, training and motivation to reach and maintain an exceeds level of productivity.Instrumental in the expansion of Wellness coaching to Manila, Philippines (2015-17). Member of the governance committee responsible for the planning, implementation and follow up. Provided new hire training to both front-line coaches, as well as its leadership. Oversaw plans for staff who traveled to Manila during the process. Received culture training and worked to fill gaps between the teams.Implemented plans to meet short-term objectives, while developing long-term performance goals. Worked cross-functionally and collaboratively with management peers (clinical and non-clinical), as well as other departments leads to achieve program goals. Developed a succession plan to prepare staff for future leadership roles, which resulted in more than 20 promotions from my team alone.Identified and resolved operational opportunities using defined processes, consumer feedback, staff recommendations and personal judgment. Developed contingency plans where appropriate, while monitoring and facilitating workflow to maximize resources and provide quality, consumer-centric services.

Greater Minneapolis-St. Paul Area

Transformed a regional running club into a national running and triathlon program at 65 health and fitness clubs in 16 states. Designed a business model to enhance the member experience, while establishing an attractive brand in the fitness market. Provided the vision for expansion through standard operating procedures, marketing and promotional plans, sponsorships, club openings, as well as empowering department heads, program coordinators and coaches. Managed financial forecasting, analysis and a budget that saw revenue grow by more than 500% in nearly 4 years.Developed training programs, facilitated clinics and coached runners through workouts that prepared all ages and abilities for various endurance events. Created an internal coaching certification program. Facilitated clinics that provided tools for staff to lead successful running and triathlon programs. A philosophy built on team atmosphere, social interaction, networking and community involvement distinguished it from other programs.In July 2007, "Runners' World" magazine selected me as one of the Super Coaches for my work with marathon runners. Attached below is the article that included me with top ranked coaches in the country. Also highlighted is the training program I developed.Race director of the Life Time Fitness Kids' Triathlon that nearly tripled in participation during my tenure. Member of the event planning team that produced the Life Time Fitness Triathlon, a world-class triathlon.

Greater Minneapolis-St. Paul Area

"Runners' World" magazine tags the Twin Cities Marathon (TCM) as "The Most Beautiful Urban Marathon in America". As Executive Director, I was responsible for race operations, sponsorships, community outreach, marketing and promotion of all events throughout the year. Managed a $1.4 million budget, which included increasing sponsorships by 250%. Built strong relationships with community leaders, media, vendors, running clubs and race management peers. Oversaw marketing initiatives including website design, logo branding, online registration, and our award-winning health expo.In addition to managing a full-time staff, I worked with a board of directors, chaired a volunteer race committee, gave direction to 250 volunteers who worked throughout the year and an additional 2,000 volunteers on race weekend. Each year "Runners World" magazine recognized the TCM with the "Best Organized Marathon" award.Marathon participation grew from 7,500 finishers to 10,000. Race weekend included an additional 10,000 participants in our TC10 Miler and a Family Day that included events for all ages.

Greater Minneapolis-St. Paul Area

Launched a regional running program from inception to more than 2,500 active members. Created a training curriculum that provided education, social interaction and workouts for thousands of runners of all ages and abilities. Identified and developed leaders to assist with coaching and training. Designed a business model that built tradition and a network in the community that continues today. Race director of one of the largest 5K events in Minnesota. Responsible for planning and organizing the event including race operations, promotions, sponsorships, media coverage, and community involvement. Participation grew to over 7,500.