Specialising in strategic management of insurance repairs across South East Queensland. AVA has covered event mobilisation and BAU work with panel repairers as well as direct allocation from insurance company engagement. Direct engagement in SME (Subject Matter Expert) consulting from insurance companies in the creation, tender vetting and onboarding of panel builders in the establishment of streamlined insurance panels.

Management and coordination of plumbing trade group for Mater campus inclusive of 7 hospitals and 20+ nonclinical buildings with a strong focus on effective resource management and financial sustainability:Directly organise team of 6+ tradesmen and 1 apprentice to respond to all 60+ p/w maintenance work including all emergency code calls and building incidents as well as >80 programmed maintenance (PM) tasks • Create role descriptions and measurable KPIs in line with business objectives, conduct performance assessment and provide personal development opportunities for positive team• Conduct weekly team meetings with safety reviews and detailed discussion on work orders, coordinate all PM tasks and distribution of work load across multiple sites, and creation of project proposals for large/complex works• <3 months analysed and cleared 500+ outstanding work orders, created trial risk assessment and routine audit schedule to preventatively address potential risksProject consultation and rollout in collaboration with Capital Works to ensure the ongoing client engagement, viability and maintenance of all new works both on-site as well as satellite facilities:• Liaise with project team for technical specifications and consultation before and after sign-off• Coordination and quality assurance for external contractors in accordance with hospital standards• Technical planning details and procurement for all work and responsible for trade group’s budget and consumables management, assets and equipment valuing • Standardisation and team accountability for client interaction resulting in exceptional feedback

This role involves the overseeing of all assets within the Ipswich City Council portfolio and ensuring that these systems are maintained correctly and providing a fast response service for repairs and breakdowns. With 2x Senior Supervisors & 1x Supervisor as direct reports and a myriad of contractors the role has a large amount of indirect supervision therefore staff/contractor progress reporting has been a large point of improvement within my time in the role.

Commercial plumber