Product owner role and sub-capability leader of DevOps optimization, where I lead multiple engagements and development workstreams managing feature development business-driven capabilities for a high-profile Risk Management platform for a top tier global account. I am also responsible for managing relationships with client’s senior business, risk, governance and IT teams and driving new business pursuit, close and delivery of technical consulting solutions. Leading a team of on/offshore developers in a Modern Delivery Model integrating DevOps, Agile and platform engineering, I direct complete software development lifecycles/secure software development lifecycles (SDLC/S-SDLC). I guide cross functional teams for application development, architecture and QA and oversee functional, integration, unit, regression and user acceptance testing. I orchestrate Scrum ceremonies and coach development teams through system design.

I was an engagement leader directing multiple client-facing projects, while overseeing the development of new solution offerings and facilitating end-to-end pursuit, close and delivery of enterprise digital and transformation engagements (cloud modernization governance, risk assessments, software deployments, Agile/DevOps, compliance). As an engagement leader, I assembled and managed project teams of up to 25 and managed senior business and IT relationships to design and deliver immediate and sustained solutions, models and best practices driving cost savings, efficiency and global growth. I was a member of the DevOps Optimization and Governance team within Protiviti’s new Modern Delivery practice, where I conducted corporate and industry presentations in Modern Delivery Solution methodology. I was instrumental in new solution/asset/IP development initiatives to build new, long-term revenue streams, and I oversee new product development from conceptualization, development and testing throughout enterprise launch.

Senior member of IT advisory practice leading client-facing projects, while supporting new product/solution offering development, client management, proposal/SOW development, solution portfolio development, training and staff recruiting. Coached consultants in project management tools. Led full engagement lifecycles across the entire data and technology space for small to large global organizations: cloud modernization (GCP, AWS, Azure), digital transformation, governance, risk assessments/audits, infrastructure assessments, software deployments, Agile/DevOps, future state planning and compliance. Practice Leadership: Member, Cloud Modernization team to develop solutions portfolio, marketing materials and cloud capabilities. Created roadmaps and best practices for cloud solution development, including data migration, Agile/DevOps and SaaS.Cloud technology & assessment SME; advise various stakeholders nationally; train new consultants. Represent practice at industry conferences, trade shows and networking events; co-hosted SAP presentation.Engagement Highlights:Led five management-level resources for cloud utilization assessment. Developed architecture, data flow, application diagram and future state with expense reduction. Developed target operating model for the security/governance team.Led DevOps assessment within cloud environment; developed data migration process from on-site to cloud (data mapping, UAT testing best practices, data validation strategies).Developed release management process for CI/CD pipeline; project manager for data conversion to a new platform. Tools & Frameworks: AWS well architected framework, Movere, SOX, ISO 1/2, FEDRamp, Cobit 5, 3 Lines of Defense for Risk, Agile/DevOps, Release Management, 4-tier Support, Portfolio framework (PMI), CBA, ITIL, Data Center CMM (Capability Maturity Matrix), IT Asset Management, PM Methodology, Oracle OCR, Oracle ERP.

Senior IT leader reporting to CEO for this multidisciplinary engineering and environmental services firm with six offices in Louisiana and Texas. Strategic oversight for IT operations, applications, support, development, infrastructure, network, security/risk management, data and systems, as well as project management office supporting national users. Managed IT resources, including help desk, analysts and intern. Led third-party on/offshore software development, network & server monitoring and technical support vendors. Oversaw IT architecture, policy, procedures, controls, security policies and training. Accountable for strategic planning/future state, security, risk/vulnerability assessments, purchasing, asset management, budgeting and driving IT-enabled process improvements and business transformation solutions. Implemented new IT systems, procedures, standards, best practices and solutions significantly improving security, infrastructure, user relationships, budgets and efficiencies improving support to the business.Managed numerous system, software and infrastructure upgrades to improve corporate and field operations, uptime, end-user services, automation, efficiency, cost savings, compliance and quality, while allowing for future growth:Managed data backup and storage upgrade; Implemented new policies for IT hardware and software expenditures;Redesigned networking backbone.Deployed continuous system monitoring tools.Led vendor rationalization and consolidation.Rebuilt hardware and software asset management system, processes, reporting and storage procedures.Led SAN solution implementation project, including strategy, budgeting and procedure development; created DR and fail over plans; oversaw design, testing, deployment and end-user training.

Delivered engagement, DevOps and client project support for custom file, data, BI and marketing solution development interfacing with internal teams. Built-out automated systems for developers to setup servers. Created models and forecasts to project ROI. Partnered with senior team members for SFTP solution buildouts; oversaw program quality assurance, including critical, secure PII (Personally Identifiable Information) data. Monitored Network Operations Center (NOC) and identified vulnerabilities, investigated issues, implemented solutions and resolved alerts.Instrumental in developing an automated workflow solution to improve project lead times and quality. Developed and implemented new client facing SFTP solution meeting security, compliance and business needs.Co-managed design, development and implementation of new hire onboarding processes to improve onboarding efficiency and meet rapidly changing business unit needs. Developed and implemented new service desk workflow processes.

Managed helpdesk operations, planning and ticket resolution prioritizing tier I and II requests and delegating tickets to junior staff members in a multistate environment. Executed administration, security and monitoring of servers, networks and applications. Provided strategic support to leaders concerning new procedures, server upgrades and process improvements focused on improving efficiency and controlling costs. Managed several projects supporting various business units, including management tools, wireless, security, upgrades, etc. Rectified complex application, network, distributed systems and PC communication issues. Responsible for troubleshooting network issues, installing new equipment and supporting implementation of network projects.

Supported corporate and plant operations for this manufacturer of high integrity piping and services for transportation of oil, gas and associated products. Delivered helpdesk/desktop, system and networking engineering support. Resolved outage and services issues; orchestrated detailed problem and root cause analyses to identify systematic performance issues. Led trend analyses to identify and forecast outages through uncovering abnormal hardware/software issues. Built infrastructure to allow for plant automation solutions utilizing Rockwell PLCs.

 Provided technical support over the phone to users of FBI systems including a Department of Justice system and the National Center for Disaster Fraud. Formulated new resolutions and creative training procedures for new employees. Supervised approximately fifty other technical support operators and serve as a resource for troubleshooting issues. Managed a team of employees, including conducting team meetings, monitoring weekly duties, and reviewing weekly performance. Conducted monthly evaluations on employee quality assurance. Monitored and analyzed records of the fielded calls for programs service center and salesforce. Demonstrated leadership and communication skills while working with all levels of support to achieve common objectives. SF-86 Federal security clearance.