Daniel Flaherty Email & Phone Number

Birmingham, England, United Kingdom

Digital and customer services

Birmingham, England, United Kingdom

- Build relationships with the waste management service area by basing myself in a depot environment on behalf of customer services. This allowed me to see for myself challenges faced within the operation and gain accurate/concise information that I can use to improve our level of customer service.- Gained the trust of depot managers/refuse operators to.

Fort Dunlop

- manage a team of 15 advisors dedicated to the newly formed garden waste service- use management tools to manage absence, pay, holiday requests and liaise with Blue Arrow recruitment agency as these staff were originally temporary- use coaching tools online to demonstrate areas of good performance from team members and clearly demonstrate areas of.

Fort Dunlop

Consistently hitting performance target leading to me achieving a performance related bonus 9 months out of 12.Supporting my line manager by helping to prepare information for meetings and attending calibration sessions with the client.Completing escalated calls on behalf of my manager which gave them the time to monitor our team performance

Warstock Lane Kings Heath

I worked both summer holidays whilst studying for my A Levels. This role included arranging appointments over the phone for customers to have their electricity meters changed for the Government backed token to key project

Bachelor Of Arts (B.A.), Business Management, Third Class

I studied for a Business Management degree to build on the knowledge I had gained in my earlier education, Although this was challenging I.

Bachelor Of Arts - Ba, Business Studies