Daniel Fleet Email & Phone Number

‘Recent graduate, with 6 years public-facing experience and evidence of consistent excellent customer service to all types of members of the public’With experience in pharmacy, retail and hospitality, I am a driven customer service enthusiast, who has been successful in starting professional, yet personal and tailored, customer service to my previous clients, providing them with a positive and pleasant experience every time. Adaptable and reliable, I am a friendly and welcoming communicator with fantastic interpersonal skills.

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  Hotel Receptionist

  Mercure Chester Abbots Well Hotel

  Jul 2022 - Aug 2023 - Mercure Chester Abbots Well Hotel, Chester

  Acting as the ‘face of the hotel’ from the front desk to book-end guest’s stays with professionalism and care. Liaising with past, present and future guests to answer their questions, assist with their needs and create a positive experience for them. Maintaining upmost professionalism and following company procedure, while working as part of a multi-disciplinary team to achieve a safe, enjoyable and bespoke experience for all kinds of members of the public.• Individually tailored and confidential customer service, offering advice and tourist information to our guests about the local area and local businesses• Training new members of the team in their tasks to ensure our guests and colleagues safety• Covering for other members of the team• Liaising via phone calls, emails, Microsoft Teams video-calling and face-toface with members of the public, colleagues, 3rd-party agents, contractors, other hotels under the Accor brand and global representatives of reservation companies to ensure everything operates efficiently and smoothly for our guests• Acting as a key-holder for the safe, and carrying out daily inspections of our banking records• Reacting professionally and with empathy with guests who may be distressed, upset or angry about parts of our service or protocol, and finding a neutral point in our discussions, to de-escalate potentially unsafe situations• Finding ways to effectively communicate with our guests who may not speak English, such as learning simple phrases in their first languages to prevent any alienation for them• Adapting to an ever-changing, busy work environment, with focus on taking initiative and prioritising tasks in the event of disruption to my workflow• Communicating via email efficiently and with accuracy, to answer our large amount of email enquiries• Using Oracle software, throughout my work to aid in banking, reservation information and logistics, all while following confidentiality and GDPR guidelines