• Collaborate with other teams who own target technical platform to replace legacy systems • Be familiar with supporting and troubleshooting applications on provided servers and databases being familiar with servers and networking • Translate customer needs to technical needs • Resolve tickets from end users received through our ticketing system • Understand user problems solving those within our control, redirecting tickets to other queues and teams as needed • Developing back-end/front-end solutions using VB.NET and SQL Server. • Seeing projects through from conception to finished product • Documentation and support for legacy connectors • Support junior developers both technically and soft skillsResponsibilities:• Writing code• Analyzing data• Contributing to the design and implementation of software. • Customer focused

Manages Application Maintenance demands for business area & business zoneClarifies business needs and requirements expressed by Super Users or Key UsersPerform a first validation of request (look for alternative solution)Promotes re-uses of existing solution within the GCSTransform the user request/ideas into a understandable demand by internal or external partnersChallenges ideas from the usersBuild business caseChallenges proposals and cost estimates from partner (internal or outsourcers) Process designWork with key users and process owners to valuate process effectiveness and when needed diagnose, design and or improve IT business processes.Develop an appropriate set of key process performance metrics for each IT business process Ticket solving level 2Interface between business and local outsourcer people for Application ManagementFrequent coordination with others IT teams internally or externalUnderstand enterprise data flows and the impact of application changes on them Dynamics SL 2015 troubleshooting and administrationDevelopment on technologies .NET C#, VB and SQL Server

Consultor funcional del ERP Epicor para el proyecto de implementación de los módulos Maintenance Management y sus relaciones con Purchase Management, Shipping/Receiving y Inventory ManagementAnálisis y documentación(caso de uso, diagramas BPMN, Gap's, etc) del proyecto en Epicor 10 bajo los lineamientos de la metodología Signature.

Epicor Consultant with experience on implementation of Order Management, Inventory Management and Shipping/Receiving modules, as well as dashboards, DMT tool, queries and basic SSRS reports. Participation and implementation of projects related to:Warehouse workflowDemand Management and EDI functionalityTraining on Epicor distribution modules

As Flow Management Professional:- Discuss Commit Dates with the Third party supplier and ensure that the dates are reliable- Understand the potential issues of the third party supplier and define mitigation plans- Provide correct and reliable dates for all customers sales orders in the North America Region- Interfacing with NAR Regions, communicating the dates and explaining the delays if any- Interfacing with other departments, including Supply Chain Engineering, to address master data issues in the most effective manner- Monitoring, creation, administration and follow up of purchase orders for third party suppliers.- Weekly meetings with third party suppliers for order administration and review of potential issues for deliveryMain Challenges:To deliver to the customer on time overcoming all problems met by the factory - shortages of components, capacity issues.As Services/Non-Production Purchasing Professional:- Support on SRM/M@rs/BPP procurement systems and processes US/NAR/CALA regions- Provide COE support and coordination for the resolution of tickets addressed to COE- Coordinate the resolution of our tickets with the internal and external teams- Provide a dashboard of follow-up of resolution of tickets to centralize for meeting planned twice per month with P2P.- Connection and communication with support level 1 and our other internal customer- Support the implementation of the defined tools, processes and support model- Participate to different UATs (HPSM tool, etc.)- Support the rollout activities and the Pgrp, ComCodes reorganization- Support catalogues issues (priority), manage escalation with IT.- Support the M@RS remaining Legal entities or decommissioning.- Train end users in US (depending on the demand)- COE contact for E2O/EDI/WEB EDI/GXS topics & issuesAchievements:- SRM project(training, UAT and support) on US and Latin-America.- SRM knowledge base containing information to be shared with users

Application support (analysis, follow up and resolution) for Vista/Vantage/Epicor United States customers on issues found on system

Analysis and implementation of work process on production control, shipping and warehouse departments.Achievements:-Implementation of work processes, training, documentation and support on daily operations using ERP SAP as information system.