Daniel Flores Email & Phone Number

United States

• Led scoping meetings with clients to align business goals with achievable features within specified timelines.• Developed comprehensive discovery artifacts including feature storyboards, process models, data models, UI/UX wireframes and security matrices to guide client requirements and solution design effectively.• Scoped, architected, and launched multiple enterprise grant management applications for the disaster recovery sector, specializing in Public Assistance and Community Development Block Grant (CDBG) programs, encompassing modules for user management, workflow automation, document management, GIS integration, award calculation, financial tracking, and reporting.• Managed and supported multiple development on and offshore teams concurrently, ranging from 3 to 9 developers per team, overseeing a total of 20 developers, ensuring efficient collaboration and timely project delivery.• Contributed to project management by estimating effort and providing timeline projections based on historical metrics.• Played a key role in Professional Services Sales, securing a $1M ARR licensing upsell and a $90K ARR renewal through infrastructure assessments.

Pennsylvania, United States

• Led development of FINTRAC, a comprehensive lender portal that managed title and appraisal order placement and milestone tracking.• Presented weekly updates to Executive Management and conducted daily project demos, fostering continuous feedback and strategic alignment.• Successfully onboarded 3 new clients in the first year despite industry downturn, expanding market reach and adoption.• Integrated 8+ product lines across 4 subsidiary systems, ensuring data integrity and synchronized order management for comprehensive business tracking and reporting of operations.• Implemented self-service workflows and portal configurations, reducing code releases and accelerating client onboarding processes from 3 months to 2 weeks.• Enhanced the Consumer Connect application by optimizing portal functionalities and support options, which aided borrowers experiencing hardships with their loans during disasters.• Reengineered legacy microservices to dynamically update forbearance calculation rules in response to evolving government policies.• Utilized SQL to aggregate and analyze application data, delivering actionable insights to business users, identifying bottlenecks, and guiding development priorities.

Virginia Beach, Virginia, United States

• Scoped, developed, tested, and deployed phases of a large-scale awards management portal using Decisions forms and integrating with external systems, enhancing data management and processing efficiency. • Led a team through a significant refactoring project, reducing customer process load times from 40 seconds to 2 seconds and enabling agile data model updates for future enhancements.• Provided process coaching and audits for overseas customers, improving design practices and error handling, and promoting best practices in utilizing the Decisions platform.• Contributed to developing System Administration training courses debuted at Decisions Days 2019, enhancing user knowledge and adoption of platform capabilities.• Completed Project Lead Training, gaining expertise in Decisions' scalability features and software development methodologies, strengthening project management skills.

Virginia Beach, Virginia, United States

• Designed process automation applications using Decisions BPM and BRM software, optimizing workflow efficiency and operational effectiveness for client applications.• Collaborated with the sales engineering team to deliver timely proof of concepts for prospective customers, adapting to changing requirements from scoping calls.• Developed and presented comprehensive lesson plans on Decisions features to new hires and external clients during training sessions, enhancing user understanding and usage.

Virginia Beach, Virginia, United States

• Engaged with customers daily to understand their needs and recommend suitable products, achieving a 20% increase in sales YTD.• Top performer in generating furniture leads in the district.

Virginia Beach, Virginia, United States

• Learned key operational skills: cash register use, inventory stocking, printer troubleshooting, data entry, and filing.• Delivered excellent customer service, achieving a customer satisfaction score over 90% in Q4 2017.• Awarded a bronze OfficeDepot value pin for outstanding customer service in Q1 2018.