Richard Daniel Florez Gutierrez Email and Phone Number
Business Intelligence Professional with more than five years of experience,I am specialise in analizing porfolios, Increasing Sales Opportunities, Customer Retention, Cross Selling, NPS Management, Rollover Generation, Lead Nurturing, Process Automation, Creation - Implementation and Power BI.
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Growth Ops Specialist - LatamAonBogotá, Bogota, Co -
Growth Ops Specialist - LatamAon Latam Jul 2022 - Present -
Senior Business Intelligence Analyst - Andean RegionAon Jan 2022 - Jun 2022Colombia, Peru, Ecuador, VenezuelaSenior Business Intelligence Analyst: Analyze additional New Businesses or Cross Selling potential of the Andean Region Managers Portfolios. Create and monitor action plans and KPIs for customer relationship management based on NPS theory.Manage Oracle's sales and customer relationship tool (CRM).Be the area leader for Inter-area processes such as Lead Nurturing (Marketing).Create, Implement and Manage dashboards for business management and customer administration of the… Show more Senior Business Intelligence Analyst: Analyze additional New Businesses or Cross Selling potential of the Andean Region Managers Portfolios. Create and monitor action plans and KPIs for customer relationship management based on NPS theory.Manage Oracle's sales and customer relationship tool (CRM).Be the area leader for Inter-area processes such as Lead Nurturing (Marketing).Create, Implement and Manage dashboards for business management and customer administration of the company.Lead the implementations of processes based on Power BI. Show less
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Business Intelligence Analyst - ColombiaAon Colombia Aug 2018 - Jan 2022ColombiaBusiness Intelligence AnalystMain Responsibilities: Analyze additional New Businesses or Cross Selling of the company. Create and monitor action plans and KPIs for customer relationship management based on NPS theory. Manage Oracle's sales and customer relationship tool (CRM). Be the area leader for Inter-area processes such as Lead Nurturing (Marketing), Stewardship Reports (Operations, Action Plans based on NPS (Broking), among others. Create, Implement and Manage dashboards for business… Show more Business Intelligence AnalystMain Responsibilities: Analyze additional New Businesses or Cross Selling of the company. Create and monitor action plans and KPIs for customer relationship management based on NPS theory. Manage Oracle's sales and customer relationship tool (CRM). Be the area leader for Inter-area processes such as Lead Nurturing (Marketing), Stewardship Reports (Operations, Action Plans based on NPS (Broking), among others. Create, Implement and Manage dashboards for business management and customer administration of the company Lead the processes and implementations of the area in Power BI. Show less
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Sales Support - Channels Unit Colombia & Latin Caribbean RegionIbm Apr 2017 - Apr 2018Colombia
Richard Daniel Florez Gutierrez Education Details
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Business/Office Automation/Technology/Data Entry -
Business/Office Automation/Technology/Data Entry -
Business Administration, Management And Operations
Frequently Asked Questions about Richard Daniel Florez Gutierrez
What company does Richard Daniel Florez Gutierrez work for?
Richard Daniel Florez Gutierrez works for Aon
What is Richard Daniel Florez Gutierrez's role at the current company?
Richard Daniel Florez Gutierrez's current role is Growth Ops Specialist - LatAm.
What schools did Richard Daniel Florez Gutierrez attend?
Richard Daniel Florez Gutierrez attended Obs Business School, Universitat De Barcelona, Universidad Del Rosario.
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