Daniel Foley Email & Phone Number

Bloomington, Minnesota, United States

● Lead a select team of Appraiser Experience Specialists that work closely with our network of independent appraisers to create positive, long lasting partnerships.● Design and implement projects that improve the team’s efficiency and quality of life.● Regularly meet one-on-one with the team to discuss personal and professional goals and resolve any issues.● Train new specialists who have little-to-no experience of the real estate appraisal industry.● Resolve escalations and coach our appraiser panel to ensure quality and timely delivery of appraisal reports.● Recruit appraisers into completing new desktop valuation products.● Collaborate with leads in other teams to ensure inter-department goals are met and projects are completed.● Support the team by updating and analyzing gaps in our internal process and policy documents.● Develop and maintain our team’s Google website that houses our best practices, team goals, and successes.

United States

Helped conceptualize and develop Customer Service Team Culture, Workflow, Ops Manual, Training, and Service Level Expectations for a firearms ecommerce start-up.Prioritize and delegate the Customer Service team's workflow.Respond to and resolve high volumes of customer concerns via phone, emails, contact us forms, and social media.Address issues including critical escalations, order processing, sales, firearms compliance, and general customer experience.Propose and develop various projects including the Dealer Network, Zendesk Guide, Customer Service Ops Manual. Continuously develop an evolving administrative software with IT and Marketing partners.Stay flexible with COVID19 work from home orders.Proficient with following systems: Zendesk Support, Talk, Guide, ShipStation, Yotpo, and various windows-based admin systems. Google Chrome, Docs, Sheets, and Slides.

Minneapolis, Minnesota, United States

Responded to and resolved high volumes of customer concerns via emails.Customer inquiries related to a variety of issues including mortgage insurance deletion, payment application assistance, escrow accounts, loan payoff process, hazard insurance requirements, and tax bills.Exceeded performance goals within first month of training.Assisted in pilot release in new CIV system.

Bloomington, Minnesota, United States

Lead team of 20-30 representatives workflow including escalated issues, production reports, and priority assignments.Worked closely with other Leads to meet completion deadlines for time sensitive projects.Led the creation and development of a software enhancement that reduced company’s FTE need by 2.Led the creation and development of a project that re-imagined all of Operation’s new hire training.Created and facilitated team events to foster performance growth and boost team morale.Trained new hires in a two-week classroom setting to prepare them for Operations.Identified team members who struggled to meet production goals, and created customized improvement plans.Collected data and communicated findings to Management on team performance and volume.Took direction from upper management and Supervisor and relayed any procedure changes to team.Received awards from management for jobs well done on projects and assistance in resolving escalated issues.

Eagan, Minnesota, United States

Resolved guest concerns with management authority.Managed group sales and front desk scheduling, hiring, and termination processing.

Santa Ana, California, United States

Supplied 24 hour on-call hotel management.Responsible for checking in and checking out customers.Answered and transferred large number of phone calls.Handled change drawer and midnight audit.