Daniel Foreman personal email
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Diverse professional with a degree focused on PC architecture, circuitry, hardware and networking. Dynamic hardware engineer with cross functional experience troubleshooting and recommending software and hardware solutions based on business product needs through customer delivery strategy. Strong technical and methodical aptitude with an innate ability to analyze, coordinate and synthesize data.
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Information Technology Support AnalystLivanova Sep 2024 - PresentLondon, Gb -
It Support AnalystLiva Nova (Inspyr) Feb 2023 - Aug 2024• Configure and install computer hardware, operating systems, software applications, and peripherals. This includes setting up new workstations for employees and ensuring that they have the necessary tools to perform their tasks.• Implemented procedures for support and maintenance of Active Directory products and IT infrastructure projects.• Respond to user inquiries and requests for technical support via various channels, such as phone, email, or ticketing systems to troubleshoot and resolve issues related to hardware, software, applications, and network problems.• Provide support to users who are working remotely or in satellite offices.• Conducting routine maintenance tasks, such as updating software, applying patches, and monitoring system performance.
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Technical Support AgentAsurion Jun 2022 - Feb 2023Nashville, Tennessee, UsIdentify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication.Evaluate and troubleshoot customer concerns.Explain device capabilities and wireless carrier data product offerings. -
Direct Sales Associate SmbMicrosoft Jul 2020 - Sep 2021Redmond, Washington, Us• Drove growth and management for small to medium business accounts.• Execute HQ-designed sales campaigns.• Drove training and adoption of cloud solutions. -
Consumer Sales And Services Advocate For SurfaceMicrosoft Apr 2020 - Jul 2020Redmond, Washington, Us• Assisted with technical support requests related to Surface devices and accessories.• Resolve customer issues by giving the same world-class customer service that we provided in- store through new engagement methods.• Chat with customers through tools used by CSS advocates answering questions and working with them to resolve issues. • Help reduce wait times, increase customer satisfaction, and share product knowledge.
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Service AdvisorMicrosoft Sep 2014 - Apr 2020Redmond, Washington, Us• Provided technical services on difficult issues related to hardware and software across a wide range of operating systems and device manufactures.•Performed in-depth research to provide solutions for issues related to Surface, OEM PCs, Xbox and a wide range of Microsoft software.•Used a wide range of tools and technology to maintain customer devices at optimal operating levels, and made repairs to PCs, motherboards, hard drives, and monitors.•Removed malware, ransomware, and other threats from laptops and desktop systems.•Patched Windows OS software and installed new versions to eliminate security problems and protect data.
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Product AdvisorMicrosoft Oct 2013 - Aug 2014Redmond, Washington, Us• Conducted educational workshops and training on game developing, coding, and the utilization of Microsoft software.• Promoted Microsoft products at different offsite events to network and generate business sales.• Provided one on one training for different Microsoft products and software.• Played a key role as a business sales specialist generating over $200,000 in revenue throughout the sales quarter, by networking and utilizing technical skill to aide in advisement on Microsoft products.
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It ContractorEcom Jan 2012 - Oct 2013Houston, Texas, Us• Worked on projects that consisted of testing network connections throughout newly built clinics, and making sure thin clients are properly installed and connected to the network with the proper security measures in place.•Provided maintenance on returned and damaged equipment from different Hospitals throughout the district.•Helped create a new inventory structure to better manage the control of technical devices being deployed to different hospitals and clinics throughout the district. •Imaged, configured and update desktops, laptops, and thin clients.•Managed system-wide operating system and software deployments, as well as related software upgrade problems. -
Sales RepVerizon A Wireless Oct 2010 - Feb 2012• Perform complimentary account analysis and provide customers with the proper information on how to manage their account.• Provided technical services on cellular devices resolving issue that may cause any inconvenience.• Delivering the best customer service possible to aide each individual with their cellular needs.
Daniel Foreman Skills
Daniel Foreman Education Details
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Prairie View A&M UniversityComputer Engineering Technology -
Stilwell Technical CenterCisco Networking
Frequently Asked Questions about Daniel Foreman
What company does Daniel Foreman work for?
Daniel Foreman works for Livanova
What is Daniel Foreman's role at the current company?
Daniel Foreman's current role is IT Support Analyst | Hardware Engineer.
What is Daniel Foreman's email address?
Daniel Foreman's email address is de****@****hoo.com
What schools did Daniel Foreman attend?
Daniel Foreman attended Prairie View A&m University, Stilwell Technical Center.
What skills is Daniel Foreman known for?
Daniel Foreman has skills like Customer Service, Retail, Sales, Inventory Management, Computer Hardware, Merchandising, Information Technology, Cisco Technologies, Computer Hardware Assembly, Quantum Mechanics, String Theory, Computer Hardware Installation.
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