Daniel Foreman Email & Phone Number

London, GB

• Configure and install computer hardware, operating systems, software applications, and peripherals. This includes setting up new workstations for employees and ensuring that they have the necessary tools to perform.
• Implemented procedures for support and maintenance of Active Directory products and IT infrastructure projects.
• Respond to user inquiries and requests for technical support via various channels, such as phone, email, or ticketing systems to troubleshoot and resolve issues related to hardware, software, applications, and network.
• Provide support to users who are working remotely or in satellite offices.
• Conducting routine maintenance tasks, such as updating software, applying patches, and monitoring system performance.

Nashville, Tennessee, US

Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication.Evaluate and troubleshoot customer concerns.Explain device capabilities and wireless carrier data product offerings.

Redmond, Washington, US

• Drove growth and management for small to medium business accounts.
• Execute HQ-designed sales campaigns.
• Drove training and adoption of cloud solutions.

Redmond, Washington, US

• Assisted with technical support requests related to Surface devices and accessories.
• Resolve customer issues by giving the same world-class customer service that we provided in- store through new engagement methods.
• Chat with customers through tools used by CSS advocates answering questions and working with them to resolve issues.
• Help reduce wait times, increase customer satisfaction, and share product knowledge.

Redmond, Washington, US

• Provided technical services on difficult issues related to hardware and software across a wide range of operating systems and device manufactures.
• Performed in-depth research to provide solutions for issues related to Surface, OEM PCs, Xbox and a wide range of Microsoft software.
• Used a wide range of tools and technology to maintain customer devices at optimal operating levels, and made repairs to PCs, motherboards, hard drives, and monitors.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Patched Windows OS software and installed new versions to eliminate security problems and protect data.

Redmond, Washington, US

• Conducted educational workshops and training on game developing, coding, and the utilization of Microsoft software.
• Promoted Microsoft products at different offsite events to network and generate business sales.
• Provided one on one training for different Microsoft products and software.
• Played a key role as a business sales specialist generating over $200,000 in revenue throughout the sales quarter, by networking and utilizing technical skill to aide in advisement on Microsoft products.

Houston, Texas, US

• Worked on projects that consisted of testing network connections throughout newly built clinics, and making sure thin clients are properly installed and connected to the network with the proper security measures in.
• Provided maintenance on returned and damaged equipment from different Hospitals throughout the district.
• Helped create a new inventory structure to better manage the control of technical devices being deployed to different hospitals and clinics throughout the district.
• Imaged, configured and update desktops, laptops, and thin clients.
• Managed system-wide operating system and software deployments, as well as related software upgrade problems.

• Perform complimentary account analysis and provide customers with the proper information on how to manage their account.
• Provided technical services on cellular devices resolving issue that may cause any inconvenience.
• Delivering the best customer service possible to aide each individual with their cellular needs.

Bachelor Of Science (B.S.), Computer Engineering Technology

Cisco Networking