• Directed all lines of business relationships with vendors to support ten 90 new IT office locations.• Assigned as Key stakeholder for IT closeout, repairs, IT cabling interconnects and other IT requirements for over 90 locations.• Produced Monthly reports to Senior Stakeholders including priority metrics and recommendations on over 80 sites. • Conducted weekly status meetings with stakeholders, to discuss status, budget, current focus, and forecasts. • Monitored Quality Control performance on six programs ensuring contractual details with the highest expectations. • Developed and documented end-user training with stakeholders input for all six programs. • Performed Scope reviews for methodology approach for the two portfolios. • Energized the teams with daily kick-off meetings for task assignments.

• Coordinated space planning for four corporate locations in DFW, Oklahoma City, and San Diego with each location approximately 180,000 square feet.• Administered facility requests using the service now ticketing system for over 4 corporate locations. • Streamlined project processes in over 100 projects such as remodeling, building improvements, furniture additions and replacements, staff movement, large-scale projects punched items, disaster recovery, and upgrade or replacement of building systems.• Executed strict compliance with existing policies and procedures with over 20 vendors.• Collaborated with security for the safety of over 3000 associates and campus by monitoring access, maintaining documents, responding to alarms, and attending to other security-related issues. • Spearheaded over 100 service contracts distributions, key performance indicators (KPI’s), contracts, and payment processing.

• Supervised the overall daily operations of a 120,000 sq. ft. facility to deliver all services exceeding tight timelines. • Reviewed accurate coding and obtained approvals to ensure timely invoice payments with an annual budget of $2,500,000 throughout the facilities department.• Scheduled over 1000 work orders involving work orders and preventative maintenance contracts.• Refined essential processes in all five phases of facility projects. • Established and facilitated over 100 customer service requests on a weekly basis.• Presented detailed metric reports to key internal stakeholders weekly as required.• Tracked over 500 tickets using Footprints system for maintenance requests, office moves, and conference requests to obtain timely completion. • Chaired a five-member safety committee to increase the safety awareness of the staff in the workplace. • Managed an inventory monthly budget of over $50,000 of all office supplies and furniture throughout the facility.

• Analyzed and delivered over 20 logistical services for equipment setup, repairs, and vendors. • Strengthened service contract, distribution, and performance metrics in cost saving over 15%. • Delivered budget assessments, profit-loss, and realized cost and profits on a monthly basis. • Demonstrated support and oversight to over 25 key areas to increase profitability.

• Lead the daily operations of 130,000 square feet facility to deliver services, while meeting facility requirements over 95% efficiency.• Administered over 20 simultaneous vendor activities associated with work schedules and processes to attain quality of work standards. • Assigned as Operations Supervisor to streamline the building processes in over twenty areas and required documentation. • Motivated and engaged a team of five members to estimate, plan, and supply the needs of forthcoming building spaces. • Increased inventory control benefits over 15% savings through a cost-benefit analysis of storage practice methodologies.

 Held responsibility in preparing Bill of Ladings for all shipments, which included destination, weights, and material description, as well as in weekly cycle counting of all materials on the yard Executed processing of sales orders that indicated shipping weights, dates, and special orders for warehouse personnel Managed coordination with common carriers with regard to rates, schedules, pick-up, and arrival times and dates Applied sound judgment in determining best-route carrier and shipping mode for transfer loads and less than truck load (LTL) shipments Liaised with customers, vendors, warehouse, and inventory and sales personnel on shipping delivery dates and partial and back orders, as well as with the yard supervisor and drivers for pickup of materials from the vendors Took charge of weekly cycle counts of all the material on the yard, while assisting with loading and unloading of trucks utilizing forklift as necessary

 Rendered operational support to the senior leadership located in Plano Held responsibility in making updates on and encoding route information into AS400 on a day-to-day basis to present driver activity, including downtime, missed stops, and route completion Provided assistance to dispatchers by addressing customer and driver complaints and queries, guaranteeing resolution within time constraints Helped the Maintenance Department by executing updates on vehicle defect information into Dossier system Educated drivers on the proper completion of pre- and post-trip inspection for their vehicle Worked as project manager, responsible for several projects involving employee engagement and facility renovation; as well as project lead, responsible for parking lot restripe and fencing project Conceptualized and implement processes to enhance inventory control and lessen cost Maintained active collaboration with construction vendors to acquire quotes and organize facility remodeling of office spaces, breakrooms, and restrooms Restructured parking space to accommodate trucks in partnership with the vendors Reported with Cintas for appropriate and timely delivery of personal protective equipment (PPE) equipment, ensuring cleanliness of the facility and associates received their uniforms

 Oversaw workflow to guarantee adherence to all transportation administration and maintenance process standards including DVIR, BDIR, Fueling, International Fuel Tax Agreement (IFTA), DQ Provided resolutions on routine problems including routing, courier staffing, and common customer service concerns by ensuring highest level of customer satisfaction Facilitated weekly inspections on 70 trucks to attain maximum equipment life and less downtime while complying with Department of Transportation (DOT) regulations Reported schedule, coordination, and prioritization of fleet repairs to management and vendors Evaluated and organized all transportation paperwork such as driver logs, driver vehicle inspection reports (DVIRs), and trip records Spearheaded the daily transportation operations by efficiently providing support to transportation supervisor and couriers through route staffing, information gathering, and communication Strategically organized and executed daily route planning and preparation for various couriers, and carried out regular reporting of metrics as assigned Made used of routing software to formulate well-planned routes that would attain high levels of TCS Coordinated with management and vendors with regard to fleet repair schedule coordination and prioritization Assessed and organized all transportation paperwork, which included driver logs, DVIRs, and trip records

 Made use of SAP system in completing customer requirements on numerous orders Maintained communication with sales and production planning manager to apply the most cost-efficient way to deliver materials to customers Utilized SharePoint system in scanning all documents related to sales order from a file, as well as SAP system in completing customer requirements on numerous orders Supervised a team of drivers on a daily basis to guarantee on-time deliveries and attainment of customer satisfaction, while complying with DOT regulations Led coaching and development, performance management, and payroll for associates Exhibited communication skills in dealing with sales and production planning manager, ensuring most effective way to deliver materials to customer Performed review on instructions for shipping materials to customers through SAP system; prepared documents including Bill of Ladings, North American Free Trade Agreement (NAFTA), material test results, shipping tally’s and customs invoices Carried out operation of overhead crane and forklift to load and unload materials from trucks; and different equipment to accomplish orders including annealer, chop saw, hem saw, hydro tester, and various warehouse equipment