Daniel Forster Email & Phone Number

Vernon Hills, Il, Us

Leading multi-brand provider of information technology solutions to business, government. Reporting to the Global CTO and UK & International MD. Responsible for all aspects of Corporate Technology for UK, UAE, South Africa, Netherlands, India, Singapore & Australia operations.

New York, Ny, Us

Duff and Phelps purchased Kroll Associates in May 2018 significantly expanding their professional services portfolio. Duff and Phelps are the worlds largest Corporate Valuation Services firm. Post aquisition, I continued to operate in my original capacity whilst also assisting with the integration of the two entities and using previous experience to build a Mumbai based Gobal Application Support function.

New York, Ny, Us

Kroll Associates are a Global Risk Management Service Provider specialising in Business Intelligence, Investigation and Advisory Services (Cyber Security, Compliance and Identity Theft Management). Recently acquired by Duff and Phelps, the World’s largest Valuation Services Provider.Head hunted to drive a $5m Global IT Cloud Transformation programme, $15m / 5yr Operations Outsource contract with accountability for all day to day operational aspects of IT for the EMEA and APAC regions.• Successfully managed C Level relationships during a period of significant change and upheaval. Perception of IT changed to a valued partner through a collegiate and transparent approach and effective engagement and communication.• Migrated entire Business Application Estate from an on-premise Data Centre to Cloud environment (AWS), Enterprise email to Office 365 and local File Services to One Drive. Programme completed on time and within budget.• Completed Enterprise domain and laptop migration for 1000+ individuals across approx... 30 offices in 15+ countries.• Implemented Programme and Operational Governance to address timeline and quality aspects of delivery.• Implemented ITIL Framework (Incident, Change and Problem Management and CSI) and ‘Service Now’ cloud based ITSM platform.• Managed Global relationship with 3rd Party Transformation and Service Provider - Tata Consultancy Services. Multiple visits to Kolkata Operations centre.

Reading, Gb

Leading UK Challenger Bank focusing on Commercial and Residential Mortgages, SME Asset and Invoice Financing and SME / Domestic Savings.Responsible for Programme and Project Delivery for all group wide business and IT Infrastructure Initiatives. Led a team of approx. 30 Programme and Project Managers and Business Analysts.• Built an effective IT Delivery team from scratch composed of Technical Programme and Project Managers and Technical BA’s.• Leveraged existing relationships within the IT and business functions to assist with delivery.• Responsible for £5m+ GDPR programme encompassing all aspects of GDPR compliance for the bank and a £2m+ IT Remediation programme to improve IT stability, security and supportability.• Contributed to the implementation of an improved PMO framework encompassing Stakeholder committee meetings, documentation, control gates and reporting components. The Organisations ability to manage and deliver change successfully was improved in addition to its ability to identify and address issues earlier.

Reading, Gb

Recruited to build an Application Support function from scratch and ensure that Service and Application availability kept pace with the banks growth and commitment to customer service. Promoted after 4 months to turn around the performance of the banks critical MIS function in parallel with existing App Services responsibilities. Budgetary responsibilities, circa £3 million.• Built a team of 12 App Support Engineers and DBA’s, transforming IT’s ability to support the business by improving availability whilst decreasing costs through the termination of outsourcing agreements. Business perception of IT improved• Implemented Application and Data Warehouse (DW) monitoring and 24x7 on-call support process resulting in improvements in availability.• Increased the size of the MIS team from 4 to 12 to address BAU and Project pipeline workload and tackle outstanding bug fix / report backlogs.• Improved Application DR capability through creation of detailed App ‘Run Books’ and enforcement of DR capability planning / testing for new Apps prior to ‘go-live’.• Changed team structure to address performance issues and negative perceptions across the bank.• Instrumental in ensuring major upgrades to 4 core business platforms were delivered on time in 2016 through effective functional leadership, engagement and escalation.• ‘Digital’ capability of the bank enhanced through implementation of Backbase Web Portal technology and multiple environment builds.• Improved Stakeholder comms and put in place an MIS SLA framework to evidence the team’s capabilities and achievements and drive behavioral change (99% 2016 attainment to SLA).• Played a prominent role in the transition of IT Operations Services (Infrastructure and Service Delivery Functions) to a 3rd party Service Provider.• Implemented Incident, Change and Problem management within the Application Services team and assisted with improvements to the Bank’s Service Transition framework and Target Operating Models.

Responsible for the provision of Application Support and Desktop Support Services to internal and external user bases globally. Strong focus on provision of effective IT Services. Led a team of 80 across 3 continents, 8 countries and 13 locations. Managed supplier relationships, ‘managed service’ interactions and a budget of approx. £10 million.• Top 10 Finalist – British Computer Society Support Professional of the year 2013.• Global Standardisation of the Application Support framework and operating model resulting in a simplified and improved customer’ experience.• Maintained effective 24x7x365 delivery of Application support and desktop / mobile services to approx.100,000 customers and 2,000 staff in 16 countries.• Achieved 97.6% average SLA attainment for Incident closure times in 2014 across functions teams.• Hit the CEO’s target of 99.9% SLA attainment for Application Availability across the core Client Facing estate for 2014.• Delivered all in scope Application changes on time and budget with no service interruption.• Successfully transitioned multiple Enterprise level applications into the Production environment.• Led function through a recent major outsourcing initiative and period of significant Application rationalization, consolidation and functional transformation.• Improved Business perception of ITSM through the implementation of a standardised daily status report and Major Incident management process.• Successfully migrated the ITSM toolset and IT Help Desk function from Travelex to Western Union during separation activities. Successful in minimising business impact and ensuring technical teams remained proficient and adhered to closure time SLA’s.• Negotiation of up to 70% reductions in 3rd Party support contract costs to ensure alignment to budgetary targets.• Creation of the WUBS Global Desktop Support function from scratch. 18 engineers in 7 countries supporting 2000 end users.

Peterborough, London, Gb

Delivered IT services at a regional level for internal user and external client base. Managed a local team of 8 IT resources, supplier relationships and support contracts. Reported to the Global Head of IT (TGBP) and EMEA Regional Divisional Director. Represented IT at regional board level.• Exceeded Incident fix time SLA’s by up to 6% and met departmental budget targets.• Deployed multiple Application and Infrastructure / Platform upgrades on time and on budget ensuring adherence to mandated regulatory and compliance requirements.• Restructured team to facilitate improved Incident fix times whilst simultaneously meeting project obligations. This also resulted in enhanced satisfaction levels within the team itself.• Supported the Global Head of IT during the sale of TGBP to Western Union. Prompt and accurate provision of data assisted with the successful completion of the transaction.• Championed improvements in IT Disaster Recovery planning and alignment with Business Continuity plans. This illustrated the functions maturity in this area, thereby promoting client confidence.• Assisted at Board Level with presentations to prospective clients focusing on functions ability to support payment platforms and deliver a world class service.

Task allocation of a small team of support analysts through Incident queue management and Project activity allocation.• Ensured that Application Support Incident queues were managed within SLA.• Managed the Support on-call rota and provided effective and timely responses to out of hour’s incidents on a 24x7x365 basis.• Maintained availability of SWIFT Payment Gateway, BACSTEL-IP, Proprietary Bank and Remote Draft Printing software thereby supporting business objectives and facilitating clients ability to transact.

Peterborough, London, Gb

Achievements:• Project managed and implemented Travelex migration to SWIFTNet Phase 2 and SWIFT FIN (X25) to SWIFTNet.• Project managed and implemented Travelex migration to BACSTEL-IP.• Implementation of Travelex SWIFT Payments Gateway solution in Hong Kong including provision of on-site training.Responsibilities:• Responsible for the 24X7X365 support of financial / payment based applications.• Primary responsibility - SWIFT Payment Gateway installation, upgrade and enhancement.• Also responsible for BottomLine RDP, Wall Street Finance Kit, BACSTEL-IP and Bank Specific Web Based Application Support.• Experience of AIX 9, Solaris 10, Sybase/MS-SQL/Oracle, Websphere, Datastage, Siebel 7.

Peterborough, Gb

• Application Development for Education Department – VB6 / MS SQL Server / MS Access

Peterborough, Gb

• VB4/5 MS Access

• VB6 / MS SQL Server / MS Access

• VB3/4 / MS Access

• UNISYSY A12

Bachelor Of Science (B.Sc. Hons), Environmental Biology

Education record