Daniel Forster Email and Phone Number
1 Trinity Park, Bickenhill Lane,Netherlands
Daniel Forster's Location
City Of Peterborough, England, United Kingdom, United Kingdom
Daniel Forster's Contact Details
Daniel Forster work email
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Daniel Forster personal email
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Daniel Forster phone numbers
About Daniel Forster
Senior IT Leader with 25+ years’ IT experience. Currently employed as the UK & International Head of IT for CDW, a Fortune 500 Technology and Technology Services Provider. Leader of national and globally distributed multi-disciplined teams with significant experience in successful Programme delivery in multiple areas (Cloud Transformation, Security, M&A, Application, Outsourcing, Infrastructure, Compliance & Service Delivery). Specialises in team building, transformation and business enablement, risk management & governance, process standardisation and alignment and corresponding improvements in business SLA and Service performance metrics. Personable, culturally experienced and stakeholder focused with ability to influence and partner up to and including board level.Key Skills:Team Building, Leadership & Management, IT Service Management (ITSM), Stakeholder / Vendor / Supplier Management, Major Incident Management, ITIL - Change, Incident and Problem Management, Programme and Project Management, Process improvement / alignment, IT / Business alignment, Regulatory / Compliance management, Domestic / International Payment Platforms, Risk Management, SDLC, Mergers and Acquisitions, IT Transformation / Transition, IT Security, IT Operations, Application Development and Support, Cloud Technologies.
Daniel Forster's Current Company Details
Lrqa
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Global Head of IT Operations at LRQA
1 Trinity Park, Bickenhill Lane,Netherlands
- Website:
- lrqa.com/en
- Employees:
- 3021
Daniel Forster Work Experience Details
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Head Of It OperationsLrqa Sep 2023 - Present
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Head Of It (Uk & International)Cdw Aug 2019 - Oct 2023Vernon Hills, Il, UsLeading multi-brand provider of information technology solutions to business, government. Reporting to the Global CTO and UK & International MD. Responsible for all aspects of Corporate Technology for UK, UAE, South Africa, Netherlands, India, Singapore & Australia operations. -
Director It Operations Emea & ApacDuff & Phelps Jun 2018 - Jul 2019New York, Ny, UsDuff and Phelps purchased Kroll Associates in May 2018 significantly expanding their professional services portfolio. Duff and Phelps are the worlds largest Corporate Valuation Services firm. Post aquisition, I continued to operate in my original capacity whilst also assisting with the integration of the two entities and using previous experience to build a Mumbai based Gobal Application Support function. -
Director It Operations Emea & ApacKroll Aug 2017 - May 2018New York, Ny, UsKroll Associates are a Global Risk Management Service Provider specialising in Business Intelligence, Investigation and Advisory Services (Cyber Security, Compliance and Identity Theft Management). Recently acquired by Duff and Phelps, the World’s largest Valuation Services Provider.Head hunted to drive a $5m Global IT Cloud Transformation programme, $15m / 5yr Operations Outsource contract with accountability for all day to day operational aspects of IT for the EMEA and APAC regions.• Successfully managed C Level relationships during a period of significant change and upheaval. Perception of IT changed to a valued partner through a collegiate and transparent approach and effective engagement and communication.• Migrated entire Business Application Estate from an on-premise Data Centre to Cloud environment (AWS), Enterprise email to Office 365 and local File Services to One Drive. Programme completed on time and within budget.• Completed Enterprise domain and laptop migration for 1000+ individuals across approx... 30 offices in 15+ countries.• Implemented Programme and Operational Governance to address timeline and quality aspects of delivery.• Implemented ITIL Framework (Incident, Change and Problem Management and CSI) and ‘Service Now’ cloud based ITSM platform.• Managed Global relationship with 3rd Party Transformation and Service Provider - Tata Consultancy Services. Multiple visits to Kolkata Operations centre. -
Head Of Delivery (It & Group Functions) Aldermore Bank PlcAldermore Bank Plc Feb 2017 - Aug 2017Reading, GbLeading UK Challenger Bank focusing on Commercial and Residential Mortgages, SME Asset and Invoice Financing and SME / Domestic Savings.Responsible for Programme and Project Delivery for all group wide business and IT Infrastructure Initiatives. Led a team of approx. 30 Programme and Project Managers and Business Analysts.• Built an effective IT Delivery team from scratch composed of Technical Programme and Project Managers and Technical BA’s.• Leveraged existing relationships within the IT and business functions to assist with delivery.• Responsible for £5m+ GDPR programme encompassing all aspects of GDPR compliance for the bank and a £2m+ IT Remediation programme to improve IT stability, security and supportability.• Contributed to the implementation of an improved PMO framework encompassing Stakeholder committee meetings, documentation, control gates and reporting components. The Organisations ability to manage and deliver change successfully was improved in addition to its ability to identify and address issues earlier. -
Head Of Applications And MisAldermore Bank Plc Jul 2015 - Jan 2017Reading, GbRecruited to build an Application Support function from scratch and ensure that Service and Application availability kept pace with the banks growth and commitment to customer service. Promoted after 4 months to turn around the performance of the banks critical MIS function in parallel with existing App Services responsibilities. Budgetary responsibilities, circa £3 million.• Built a team of 12 App Support Engineers and DBA’s, transforming IT’s ability to support the business by improving availability whilst decreasing costs through the termination of outsourcing agreements. Business perception of IT improved• Implemented Application and Data Warehouse (DW) monitoring and 24x7 on-call support process resulting in improvements in availability.• Increased the size of the MIS team from 4 to 12 to address BAU and Project pipeline workload and tackle outstanding bug fix / report backlogs.• Improved Application DR capability through creation of detailed App ‘Run Books’ and enforcement of DR capability planning / testing for new Apps prior to ‘go-live’.• Changed team structure to address performance issues and negative perceptions across the bank.• Instrumental in ensuring major upgrades to 4 core business platforms were delivered on time in 2016 through effective functional leadership, engagement and escalation.• ‘Digital’ capability of the bank enhanced through implementation of Backbase Web Portal technology and multiple environment builds.• Improved Stakeholder comms and put in place an MIS SLA framework to evidence the team’s capabilities and achievements and drive behavioral change (99% 2016 attainment to SLA).• Played a prominent role in the transition of IT Operations Services (Infrastructure and Service Delivery Functions) to a 3rd party Service Provider.• Implemented Incident, Change and Problem management within the Application Services team and assisted with improvements to the Bank’s Service Transition framework and Target Operating Models.
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Global Head Of Application SupportWestern Union Business Solutions Jan 2011 - Feb 2015Responsible for the provision of Application Support and Desktop Support Services to internal and external user bases globally. Strong focus on provision of effective IT Services. Led a team of 80 across 3 continents, 8 countries and 13 locations. Managed supplier relationships, ‘managed service’ interactions and a budget of approx. £10 million.• Top 10 Finalist – British Computer Society Support Professional of the year 2013.• Global Standardisation of the Application Support framework and operating model resulting in a simplified and improved customer’ experience.• Maintained effective 24x7x365 delivery of Application support and desktop / mobile services to approx.100,000 customers and 2,000 staff in 16 countries.• Achieved 97.6% average SLA attainment for Incident closure times in 2014 across functions teams.• Hit the CEO’s target of 99.9% SLA attainment for Application Availability across the core Client Facing estate for 2014.• Delivered all in scope Application changes on time and budget with no service interruption.• Successfully transitioned multiple Enterprise level applications into the Production environment.• Led function through a recent major outsourcing initiative and period of significant Application rationalization, consolidation and functional transformation.• Improved Business perception of ITSM through the implementation of a standardised daily status report and Major Incident management process.• Successfully migrated the ITSM toolset and IT Help Desk function from Travelex to Western Union during separation activities. Successful in minimising business impact and ensuring technical teams remained proficient and adhered to closure time SLA’s.• Negotiation of up to 70% reductions in 3rd Party support contract costs to ensure alignment to budgetary targets.• Creation of the WUBS Global Desktop Support function from scratch. 18 engineers in 7 countries supporting 2000 end users.
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Head Of It (Emea) - Travelex Global Business PaymentsTravelex Global Business Payments Feb 2010 - Dec 2010Peterborough, London, GbDelivered IT services at a regional level for internal user and external client base. Managed a local team of 8 IT resources, supplier relationships and support contracts. Reported to the Global Head of IT (TGBP) and EMEA Regional Divisional Director. Represented IT at regional board level.• Exceeded Incident fix time SLA’s by up to 6% and met departmental budget targets.• Deployed multiple Application and Infrastructure / Platform upgrades on time and on budget ensuring adherence to mandated regulatory and compliance requirements.• Restructured team to facilitate improved Incident fix times whilst simultaneously meeting project obligations. This also resulted in enhanced satisfaction levels within the team itself.• Supported the Global Head of IT during the sale of TGBP to Western Union. Prompt and accurate provision of data assisted with the successful completion of the transaction.• Championed improvements in IT Disaster Recovery planning and alignment with Business Continuity plans. This illustrated the functions maturity in this area, thereby promoting client confidence.• Assisted at Board Level with presentations to prospective clients focusing on functions ability to support payment platforms and deliver a world class service. -
Application Support Team LeadTravelex Global Business Payments Jan 2009 - Jan 2010Task allocation of a small team of support analysts through Incident queue management and Project activity allocation.• Ensured that Application Support Incident queues were managed within SLA.• Managed the Support on-call rota and provided effective and timely responses to out of hour’s incidents on a 24x7x365 basis.• Maintained availability of SWIFT Payment Gateway, BACSTEL-IP, Proprietary Bank and Remote Draft Printing software thereby supporting business objectives and facilitating clients ability to transact.
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Senior It Support AnalystTravelex Sep 2001 - Dec 2008Peterborough, London, GbAchievements:• Project managed and implemented Travelex migration to SWIFTNet Phase 2 and SWIFT FIN (X25) to SWIFTNet.• Project managed and implemented Travelex migration to BACSTEL-IP.• Implementation of Travelex SWIFT Payments Gateway solution in Hong Kong including provision of on-site training.Responsibilities:• Responsible for the 24X7X365 support of financial / payment based applications.• Primary responsibility - SWIFT Payment Gateway installation, upgrade and enhancement.• Also responsible for BottomLine RDP, Wall Street Finance Kit, BACSTEL-IP and Bank Specific Web Based Application Support.• Experience of AIX 9, Solaris 10, Sybase/MS-SQL/Oracle, Websphere, Datastage, Siebel 7.
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DeveloperPeterborough City Council 1998 - 1999Peterborough, Gb• Application Development for Education Department – VB6 / MS SQL Server / MS Access -
DeveloperPeterborough City Council 1997 - 1998Peterborough, Gb• VB4/5 MS Access
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DeveloperHome Entertainment Corporation 1998 - 1999• VB6 / MS SQL Server / MS Access
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DeveloperNorwich & Peterborough Building Society 1996 - 1997• VB3/4 / MS Access
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Mainframe Computer OperatorNorwich And Peterborough Building Society 1995 - 1996• UNISYSY A12
Daniel Forster Skills
Management
Itil
It Strategy
Business Analysis
Vendor Management
Stakeholder Management
Risk Management
Payments
Sdlc
Change Management
It Management
Integration
Outsourcing
Project Delivery
Strategy
Requirements Gathering
Fx Options
Disaster Recovery
Requirements Analysis
It Service Management
Project Management
Business Process Improvement
Team Leadership
Service Delivery
Financial Services
Prince2
Payment Systems
Leadership
Software Development Life Cycle
Foreign Exchange
Electronic Payments
Currency
International Business Payments And Swift Payments Industry
Incident Management
Application Support Management
Support Management
Trading Systems
Sepa
Application Support Frameworks
It Governance And Strategy
Corporate Foreign Exchange
It/business Alignment
Banking
Infrastructure
Business Development
Daniel Forster Education Details
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University Of NottinghamEnvironmental Biology -
Jack Hunt Comprehensive, Peterborough
Frequently Asked Questions about Daniel Forster
What company does Daniel Forster work for?
Daniel Forster works for Lrqa
What is Daniel Forster's role at the current company?
Daniel Forster's current role is Global Head of IT Operations at LRQA.
What is Daniel Forster's email address?
Daniel Forster's email address is da****@****lex.com
What is Daniel Forster's direct phone number?
Daniel Forster's direct phone number is +121236*****
What schools did Daniel Forster attend?
Daniel Forster attended University Of Nottingham, Jack Hunt Comprehensive, Peterborough.
What are some of Daniel Forster's interests?
Daniel Forster has interest in Guitar, Running And Gym Work.
What skills is Daniel Forster known for?
Daniel Forster has skills like Management, Itil, It Strategy, Business Analysis, Vendor Management, Stakeholder Management, Risk Management, Payments, Sdlc, Change Management, It Management, Integration.
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