Ensure driver success through relationship building, effective communication, positiverecognition and timely addressing of issues (personal and performance related)Provide complete load information, including routing and directions to ensure drivers arefully prepared for work assignmentAssist/coach drivers on time management issues, i.e., departure times, driving timemanagement to insure on-time delivery, split sleeper logging, and off-duty/work activitythat will result in adequate rest timeAssist/coach drivers accurate and timely Qualcomm usage.Monitor all Qualcomm messages and incoming phone calls to address issues regardingdriver HOS/compliance, Qualcomm entries, breakdowns, customer inquiries, etc.Listen and communicate effectively with other non-driving staff; function as a liaison between the driver and other departments to facilitate problem resolutionSafety Related:Conduct accident/incident interviews with drivers and the Safety DepartmentInteract regularly with the Safety Department and the Log Audit DepartmentInsure compliance with Hours of Service regulations and other DOT mandatesAttend and participate in safety functionsOperational Related:Monitor out-of-route mileageMeet outlined objectives for revenue per mile, revenue per truck, revenue per day andempty mile ratioMaintain complete and accurate documentation of freight movementSchedule preventative maintenance for assigned tractors/drivers; coordinate with shopschedule and driver availabilityMonitor critical loads, be able to determine when a recovery plan is needed, and be able to execute plan to ensure on-time delivery or to achieve other objectives.Decision Making: First and foremost, safety does come first in all situations. I was empowered to make decisions that are aligned with the company mission and values, and operational objectives.

Ensure driver success through relationship building, effective communication, positiverecognition and timely addressing of issues (personal and performance related)Provide complete load information, including routing and directions to ensure drivers arefully prepared for work assignment.Assist/coach drivers on time management issues, i.e., departure times, driving timemanagement to insure on-time delivery, split sleeper logging, and off-duty/work activitythat will result in adequate rest timeAssist/coach drivers accurate and timely Qualcomm usage.Monitor all Qualcomm messages and incoming phone calls to address issues regardingdriver HOS/compliance, Qualcomm entries, breakdowns, customer inquiries, etc.Listen and communicate effectively with other non-driving staff; function as a liaison between the driver and other departments to facilitate problem resolutionSafety Related:Conduct accident/incident interviews with drivers and the Safety DepartmentInteract regularly with the Safety Department and the Log Audit DepartmentInsure compliance with Hours of Service regulations and other DOT mandatesAttend and participate in safety functionsOperational Related:Monitor out-of-route mileageMeet outlined objectives for revenue per mile, revenue per truck, revenue per day andempty mile ratioMaintain complete and accurate documentation of freight movementSchedule preventative maintenance for assigned tractors/drivers; coordinate with shopschedule and driver availabilityMonitor critical loads, be able to determine when a recovery plan is needed, and be able to execute plan to ensure on-time delivery or to achieve other objectives.Decision Making: First and foremost, safety does come first in all situations. I was empowered to make decisions that are aligned with the company mission and values, and operational objectives.