Daniel Fox Email & Phone Number

Greenock

My current role involves responsibility for delivering key performance metrics for customers across all areas of the mortgage end to end journey through effective resource and planning across U.K. and overseas sites. I am also responsible for delivery of budget and headcount including the delivery/oversight of cost and improvement programmes. My knowledge of operations and risk management is complemented by my creative thinking and problem solving attributes.My current role allows me to work across customer facing and bank wide functions. Another core focus of my work is to support the implementation of key strategic initiatives and deliver frameworks that enable operational efficiencies, good conduct and excellent customer service. Excellent stakeholder management is a feature of my role through daily liaison with centre management in the operational sites, both U.K. and overseas and with Senior Management within the Bank to represent mortgage operations. I manage teams across 2 U.K. sites, one of which I lead in the delivery of performance and management insight and analytics which is used to inform senior management and stakeholders and helps shape the decision making process for operations and customer experience delivery.

Responsible for the central insight, overview and challenge for a Business Unit of 6000+ employees inc budgets, organisational design, people plans, recruitment governance etc. Providing insights and analysis on large amounts of Management information in an easy to use/understand format to support and enable the business units to run efficiently and effectively and provide a great customer experience.

Greenock

Leading departments of c150 staff in areas such as New Business Underwriting & Fulfilment and the set up and implementation of a "flex" department to ensure customer volume peaks were accommodated. Successfully managed all aspects of these departments delivering consistently great results, including leading leaders to ensure kpi's/sla's met, coaching/mentoring to performance, employee engagement, operational resourcing & customer satisfaction.