Daniel Frame Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Glasgow, Alexandria And Lanark

Glasgow, United Kingdom

Key Responsibilities:• Accountable in a lead role to manage the performance of a popular department in a flagship store. Facilitating an exceptional customer experience whilst adhering to operational and sales targets.• Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfillment of stock and ensuring correct rotation to support waste / shrinkage targets.• Utilising various methods of management and leadership, providing… Show more Key Responsibilities:• Accountable in a lead role to manage the performance of a popular department in a flagship store. Facilitating an exceptional customer experience whilst adhering to operational and sales targets.• Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfillment of stock and ensuring correct rotation to support waste / shrinkage targets.• Utilising various methods of management and leadership, providing inspiration to sub-ordinates through initiatives, reward schemes, engaging dialogue and leading by example.• Overseeing the full complement of tasks associated with personnel management and administration; recruitment and selection, performance management and attendance tracking.• Responsible for overseeing quality concerns raised internally or by any customer and liaising with required personnel to mitigate further re-occurrence.• Accountable for running, evaluating and disseminating various reports pertaining to financial, operational and service performance.• Partaking in and leading regular meetings with management and staff to discuss and explore various initiatives capable of improving processes, customer service levels and revenue.• Completing regular reconciliations of large volumes of cash. Investigating and resolving any discrepancies per policies in place. Show less

• Responsible in a lead role to drive sales and service performance through the effective management of staff and stock.• Continuously analysing sales performance to identify opportunities to improve staff skills, operational processes and merchandising.• Working closely with senior management to devise sales strategies. Implementing within store operations and upskilling staff where necessary.• Auditing store operations regularly to evaluate merchandising and point of sale… Show more • Responsible in a lead role to drive sales and service performance through the effective management of staff and stock.• Continuously analysing sales performance to identify opportunities to improve staff skills, operational processes and merchandising.• Working closely with senior management to devise sales strategies. Implementing within store operations and upskilling staff where necessary.• Auditing store operations regularly to evaluate merchandising and point of sale standards. Moreover, facilitating phase and promotional changes.• Key contact for customer complaints made. Additionally, to process refunds and exchanges per policies in place.• Deputising in the absence of management with the remit to ensure all KPIs and operational standards continue to be met.• Recruiting, leading and disciplining staff whilst following employment legislation and personnel policies set out by the company. Show less

• Providing an exceptional service to walk in customers, according to strict brand and service standards.• Adhere to food safety regulations and health and safety guidelines. Undertaking training as required to remain compliant.• Assisting in the preparation of food, usually under intense pressure. At all times monitoring the quality of ingredients and preparatory methods.• Supporting peers through assisting in peak periods and being recognised as an advocate for the brand through… Show more • Providing an exceptional service to walk in customers, according to strict brand and service standards.• Adhere to food safety regulations and health and safety guidelines. Undertaking training as required to remain compliant.• Assisting in the preparation of food, usually under intense pressure. At all times monitoring the quality of ingredients and preparatory methods.• Supporting peers through assisting in peak periods and being recognised as an advocate for the brand through performance and attitude.• Sought upon in light of performance and skills to train and develop new members of staff across various modules. Show less