Experienced Information Services Engineer with 12 years of commendable service in the Royal Signals, specializing in delivering secure and efficient communication solutions. Accomplished a successful tour of duty in Afghanistan and two deployments in Estonia, demonstrating exceptional adaptability and problem-solving skills in challenging environments. Also completed a 6-month assignment in the Falkland Islands, further enhancing cross-functional expertise.Accredited as an ICT Technician by the Institution of Engineering and Technology (IET), possessing a solid foundation in industry best practices. Equipped with CompTIA certifications in A+, Server+ and Sec+, demonstrating comprehensive knowledge in hardware, software, and cybersecurity. Further bolstering my skill set, I have obtained project management qualifications as a Professional Scrum Master and Agile Project Manager, enabling me to effectively lead and deliver projects with agility and efficiency. Additionally, I hold an ITIL v4 Foundation certification, signifying proficiency in IT service management.Notably, I have excelled in various leadership positions throughout my career, most recently serving as a Service Desk Manager. This role has honed my ability to oversee and optimize IT service delivery, ensuring seamless operations and exceptional customer satisfaction. My responsibilities have encompassed incident management, problem resolution, and implementing service improvement initiatives. I consistently foster a supportive and collaborative work environment, empowering team members to achieve their highest potential.Currently serving as an Ops JNCO, I thrive in fast-paced and dynamic settings, adept at multitasking and prioritising tasks to meet organisational objectives. My strong analytical aptitude allows me to swiftly identify and mitigate potential risks, ensuring mission-critical operations are executed seamlessly. Demonstrating strong communication skills, I effectively liaise with stakeholders at all levels, facilitating the exchange of information and fostering productive working relationships.I am now seeking new opportunities to leverage my extensive technical expertise, leadership acumen, and project management skills within the private sector. Passionate about driving innovation and leveraging cutting-edge technologies, I am eager to contribute to a forward-thinking organisation's success. With a proven track record of delivering results under pressure, I am confident in my ability to thrive in challenging and high-demand environments.