Daniel Freeman Email & Phone Number

Blackpool, Gb

Andover, England, United Kingdom

Dedicated to overseeing and managing larger teams, ensuring the efficient operation of communication systems in diverse and often challenging environments. Holding advanced technical knowledge, skills, and experience. Integral to ensuring supervisors and managers intent is communicated and followed.Implemented and enhanced working practices within the operations team, establishing optimal conditions for success and ensuring the deployment of personnel with the appropriate equipment to the designated locations at the required time. Demonstrated proficient stakeholder engagement skills, engaging with stakeholders at the C-Suite level to capitalise on available opportunities and maximise the departments potential.Successfully led an inexperienced team in a multinational cyber exercise, participating as a blue team, resulting in a significant improvement from a previous bottom-of-the-table placement to a mid-table position.Implemented and continuously developed a change enablement policy on a NATO project in accordance with ITIL v4, enabling colleagues to effectively implement and document Configuration Item (CI) changes.

Staffordshire, England, United Kingdom

Responsible for leading small teams and maintaining communications systems. Utilising high level technical expertise in the Operational CIS sphere, adept at troubleshooting and resolving communication issues swiftly. Enhances command and control capabilities on deployed Operations and at parent unit locations.Principal lead in charge of upskilling department personnel, ensured that all individuals were appropriately enrolled in the suitable pipeline based on their trade group and experience. Throughout the process, reported on the progress of personnel as they completed courses, while also creating favourable circumstances for success for approximately 100 individuals.Demonstrated exceptional proficiency in conducting research and revising policies and procedures at the departmental level. Successfully aligned these guidelines with current industry standards utilising ITIL v4 as a reliable framework.Initiated an electronic version of the staff user guide to educate and refresh staff on deployed CIS capabilities. This complimented the training they received by detailing the basic functionality of in-use systems and has since been used by hundreds of employees increasing the understanding amongst staff and freeing up technical experts from queries that the user guide answers.

Elmpt, Germany

Efficiently organised and supervised small teams, skilfully handling various systems such as tactical voice and data, operational CIS, and wheeled fleet. Provided comprehensive training to enhance team performance and ensure optimal performance.Prepared multiple detachments, both tactical and operational to deploy, sustain and finally recover from multiple arduous environments across the world.Regularly provided maintenance across multiple detachments, providing regular reports to supervisors informing them of operational state and ensuring transparency. Adhered to the standards set by the MOD ensuring the detachments operated efficiently and effectively.Routinely managed personnel training, developing colleagues while maximising the use of available resources. Through diligent monitoring, optimised this training over time to achieve desired outcomes within budget and resource constraints.

Blandford Forum, England, United Kingdom

Junior Soldier undergoing Phase 1 and Phase 2 training.Phase 1 training is designed to transform civilians into disciplined and physically fit soldiers. Its primary focus is on developing a soldier's foundational skills, physical fitness, and overall military knowledge covering areas including fieldcraft and survival,low level tactics, military law and ethics and drill.Phase 2 training built upon this with specific role based training as a Communications Systems Operator, this covered areas including:Advanced communications systems, radio operations, network operations and security, system maintenance and troubleshooting. Across both phases of training I was awarded multiple commendations including top field soldier, top operator and best section.

Blackpool, United Kingdom

Provided exceptional customer service through phone interactions, consistently exceeding weekly targets for our replacement vehicle service.Ensured prompt and accurate handling of customer inquiries, concerns, and requests, maintaining a high level of client satisfaction.Meticulously updated paperwork and client files, ensuring accurate and up-to-date information for seamless record-keeping and future reference.Demonstrated strong organisational skills and attention to detail in managing customer documentation, ensuring compliance with company procedures and regulations.Collaborated effectively with cross-functional teams to address customer needs and resolve any issues promptly and efficiently.

Southampton, United Kingdom, & Blackpool, United Kingdom

Successfully managed branch operations, including opening and closing procedures, while maintaining a high level of professionalism and adherence to company protocols.Efficiently ran shifts, overseeing staff activities, and ensuring smooth workflow and optimal customer service.Demonstrated strong cash handling skills, ensuring accurate and secure financial transactions in compliance with company policies and procedures.Actively participated in various gambling commission schemes aimed at preventing underage gambling and addressing potential gambling-related problems.Proactively implemented measures to promote responsible gambling and foster a safe and supportive environment for customers.Collaborated with regulatory bodies and internal stakeholders to ensure compliance with gambling regulations and maintain a strong reputation for ethical business practices.Provided exceptional customer service, addressing inquiries, resolving issues, and maintaining positive relationships with customers.Actively contributed to team efforts in achieving branch targets, continuously seeking opportunities for operational improvement and enhanced customer experience.

Communications

Advanced Level Apprenticeship in IT Software Web & Telecoms Professionals Professional Competence for IT & Telecoms Professionals (QCF).

Communications

Class 2 Communications Systems Operator (Royal Corps of Signals) Hybrid Microsoft Windows and Exchange (Quanta) Foundation Skills Computer.

Education record

GCSE A-C • English Literature • English Language • Maths • Science (Double Award) • Art • History