Daniel G. Email & Phone Number

Tampa, Florida, United States

Helpdesk and Level 1 Engineering in the Healthcare Facilities support arena.

Tampa/St. Petersburg, Florida Area

• Supported the 2nd largest hotel chain in the world• Performed daily SLO/KPI reviews• Hired and recruited highly talented individuals who brought a variety of technical skills and experiences to the department, resulting in increased team efficiency.• Oversaw the training and daily performance of 16 employees.• Communicated effectively with a variety of departments, including Network Security Administrators and DevOps, by using active listening, open-ended questioning, and appropriate response skills.• Conducted annual performance evaluations of office staff to track progress and productivity and make recommendations for promotions, corrective action, and disciplinary action.• Produced ad hoc reports and documents for senior team members on a weekly, monthly, and annual basis.• Oversaw daily operations at a Managed Security Services Provider (MSSP), ensuring that excellent services and care were delivered on a consistent basis.• Improved personnel coverage by planning work schedules based on staff availability and anticipated demand.• Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.• Streamlined back-office services for clients to ensure proper functionality and a positive user experience.• Oversaw converting management directives into actionable directives for front-line employees.

Odessa, Florida, United States

• Investigated and addressed information system issues to improve usability and functionality.• Improved and rebuilt computer systems, resulting in a 19% increase in business end-user efficiency.• Used diagnostic tools to identify hardware failures and replace non-functional components.• Used proprietary and open-source software to maintain servers and systems, ensuring that networks remained fully operational during peak periods.• Malware, ransomware, and other threats were removed from laptops and desktop computers.

Criminal Justice/Police Science

Associate Of Science - As, Computer And Information Sciences And Support Services, 3.43