Daniel G. Email & Phone Number

Tampa, Florida, United States

Helpdesk and Level 1 Engineering in the Healthcare Facilities support arena.

Tampa/St. Petersburg, Florida Area

• Supported the 2nd largest hotel chain in the world
• Performed daily SLO/KPI reviews
• Hired and recruited highly talented individuals who brought a variety of technical skills and experiences to the department, resulting in increased team efficiency.
• Oversaw the training and daily performance of 16 employees.
• Communicated effectively with a variety of departments, including Network Security Administrators and DevOps, by using active listening, open-ended questioning, and appropriate response skills.
• Conducted annual performance evaluations of office staff to track progress and productivity and make recommendations for promotions, corrective action, and disciplinary action.

Odessa, Florida, United States

• Investigated and addressed information system issues to improve usability and functionality.
• Improved and rebuilt computer systems, resulting in a 19% increase in business end-user efficiency.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Used proprietary and open-source software to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
• Malware, ransomware, and other threats were removed from laptops and desktop computers.

Criminal Justice/Police Science

Associate Of Science - As, Computer And Information Sciences And Support Services, 3.43