Daniel Gagg Email & Phone Number

Continuing on from my previous role - i've just been expanding my knowledgebase with other various product lines and getting hands on experience with network design, planning and deployment, while continuing my day to day responsibilities and keeping things monitored & dealing with higher tier networking issues as they arise.* Sophos XGS firewall.

Eventually i wanted to take things to the next level with my networking and server experience and moved back into the office based support team - but this time as Tier 2 / Tier 3; carrying on with supporting servers, firewalls, networking gear & everything in between but also implementing new things in conjunction with these:* Powershell / Batch Automation.

Internally i moved from helpdesk into the installations / project team, this role was primarily taking planned phases of I.T projects and implementing them at customer sites, technologies i was engaging in include:* Windows Bare Metal Server & Hyper-V Server deployments - Bare metal Windows Server deployments - Standalone Hyper-V servers with multiple.

Sheffield, United Kingdom

1st line helpdesk technician, responsible for answering calls, raising tickets based off of those & dealing with tickets raised by customers via email.* Providing first line support for Windows Desktop operating systems: - Office Suite Troubleshooting - Windows Profile / Redirections / Mapped Drive configurations & troubleshooting - Sage installation /.

Serving customers in a busy working environment, ensuring professional courtesy at all times.