Daniel Gagg Email & Phone Number

Continuing on from my previous role - i've just been expanding my knowledgebase with other various product lines and getting hands on experience with network design, planning and deployment, while continuing my day to day responsibilities and keeping things monitored & dealing with higher tier networking issues as they arise.* Sophos XGS firewall experience - Sophos Firewall Deployments (Standalone & High Availability deployments) - Sophos SD-WAN / Route Policy / DNAT / SNAT & Interface Filtering - Sophos Firewall Rule Design & Configurations - QoS & App Qos configuration - SSL / TLS Traffic Inspection - AD/LDAP Integration & STAS - IPSec Site-To-Site / SSL VPN - Sophos firewall troubleshooting - TCPDUMP & Log 'Grepping' to identify issues quickly* Mikrotik - Deployment of Mikrotiks as CPE's & basic firewalls - Mikrotik IPSec VPN configuration - Mikrotik Bridge & VLAN configuration - Winbox & CLI experience - Queues / QoS / Bandwidth Management - Wireguard* Netgear / Aruba / Juniper Switch Switching Platforms - Netgear CLI & GUI - Intermediate experience with Aruba CLI - Basic experience with Junipers Junos CLI - VLAN configuration - Auto VoIP & Auto Video VLAN configuration - IRB & Static Routing configurations - LACP & Aggregated Ethernet - STP/RSTP/MSTP - QoS / 802.1p & DSCP* Proxmox standalone & PBS deployment* Draytek ACS 3 Management & Deployment* iDRAC / iLO Management & Monitoring Integrations into monitoring stack technologies

Eventually i wanted to take things to the next level with my networking and server experience and moved back into the office based support team - but this time as Tier 2 / Tier 3; carrying on with supporting servers, firewalls, networking gear & everything in between but also implementing new things in conjunction with these:* Powershell / Batch Automation scripting - Developing internal tooling for engineers to use day to day to help them troublshoot & fix issues with Windows based operating systems - Self remediation scripts - things such as disk space alerts & other uniquely identifiable issues could be dealt with automatically - only requiring manual hands in the event the automation couldn't - Office 365 scripts - Several different tools i created to save time and effort in managing changes to a 365 tenant* Network stack monitoring deployments - Zabbix/LibreNMS - SNMP & IPMI - Draytek ACS 2* Linux Server Experience - Deployment of Linux based VM's - Management of said VM's - Troubleshooting of Linux server operating systems - Linux Networking (IPTABLES / FIREWALLD) - Shell scripting / CRON - Docker

Internally i moved from helpdesk into the installations / project team, this role was primarily taking planned phases of I.T projects and implementing them at customer sites, technologies i was engaging in include:* Windows Bare Metal Server & Hyper-V Server deployments - Bare metal Windows Server deployments - Standalone Hyper-V servers with multiple roles segregated into virtual machines - Multi-host Hyper-V environments with Hyper-V replication between the hosts for redundancy - Hyper-V Backup solution implementations for disaster recovery* Firewall, Network & VoIP Deployments - Integration of new firewalls into customer environments (Primarily Draytek products - some Kerio Control products) - Full network buildouts - Managed switch installations (Primarily Netgear layer 2 switches), Structured Cabling, Wireless infrastructure deployments, VoIP deployments- Network expansions - integrating additional switch gear & wireless infrastructure into said environments after the planning phase* On Premise Exhange / Other 3rd party mail server -> Office 365 Migrations - Setting up of the initial 365 Tenant, both commercial and charity tenants were often used - Culling unused aspects of Exchange, consolidating data and working with the customer to ensure everything was migrated succesfully - Re-configuration of shared mailboxes, calendars, room calendars, address books, public folders etc. using the GUI & Powershell remote management for calendar permissions and other requirements of the migration ( eventually wrote tooling scripts to automate a lot of these processes(* Software rollouts - New anti-virus rollouts if requirements changes, such as Symantec, Sophos, GFI, ESET - often done via multiple methods such as existing group policy environment, scripts & manual mop up work - New RMM Roll outs - over the course of this job role RMM solutions varied and new ones had to be

Sheffield, United Kingdom

1st line helpdesk technician, responsible for answering calls, raising tickets based off of those & dealing with tickets raised by customers via email.* Providing first line support for Windows Desktop operating systems: - Office Suite Troubleshooting - Windows Profile / Redirections / Mapped Drive configurations & troubleshooting - Sage installation / Data Service management - Windows command prompt & basic powershell for more in depth fixes* Providing first line support for Windows Server Operating systems - Shared data permissions management - DFS troubleshooting & management - DHCP & DNS troubleshooting - Active Directory object management - Group Policy Management - On premise Microsoft Exchange management (including Exchange Shell) - RDS / Terminal Server support* Network diagnostics & troubleshooting - primarily with Draytek & Netgear networking products - Configuring various WAN technologies on Draytek Firewall products - Draytek Wi-Fi Configuration & troubleshooting (Both on router and dedicated access points) - Draytek firewall configurations & DNAT - Setting up & troubleshooting Site-To-Site IPSec & SSL VPN's - Layer 2 Netgear Managed Switch Maintenance / Firmware Upgrades & Configuration* Backup monitoring & management - Symantec Backup Exec - Window Server BackupOther notable technologies i'm using day to day include:Office 365Cloud backup technologies for disaster recoveryBasic managment of Linux hosting servers - often using Webmin / Virtualmin

Serving customers in a busy working environment, ensuring professional courtesy at all times.