Daniel Gain Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Take ownership for the maintenance, upgrading, configuration and the management of software, hardware and networks for the APAC region.

Sydney, Australia

Lead daily hardware and software engineering, support and maintenance, performance monitoring and reporting, and consulting for Arrow's IT Infrastructure SystemsAnalyse and troubleshoot problems in software, applications, databases, hardware, and COTS applicationsDeliver effective operation, provisioning, installation, configuration, and regular maintenance of the organisation's network, systems hardware, software, related infrastructure, and desktop systemsAssist with the implementation and support of infrastructure and cloud solutionsProactively monitor and respond to automated infrastructure/incident alertsMaintain all procedural infrastructure, hardware, and software documentation Provide 2nd level support working directly with the global IT team and APAC usersInterface with vendors, as required, to provide hardware or software repairsParticipate in yearly Disaster Recovery tests and own fault escalation and resolutionsConfigure, deploy, and administer LAN, WAN, security, and remote access technologies

Sydney, Australia

Proactively identify areas of improvement within the Infrastructure and IT Operations processesOptimally support and manage service desk support services Spearhead IT Compliance and Information Security Policy managementActively manage and provide a single point of contact for end users to receive support and maintenance within client's desktop and related hardware/software environmentsContinually review SLA’s and ensure that current services are maintained Manage live operational environment support, change management and implementation plansProfessionally respond to and manage service requests which are logged, updated, and tracked to meet agreed SLA’s, particularly in relation to response and service restoration timesTroubleshoot, install, diagnose, repair, maintain, and upgrade all hardware/software and equipment including PC, terminals, printers, and telephony to ensure optimal workstation performanceInvestigate and resolve high level troubleshooting and application type faults using remote diagnostic tools and standard engineering analytical techniques* I started working on site via Datacom May - Aug 2015 and then transitioned to working for Ignite full time due to an in-house restructure.

Sydney, Australia

Monitor, manage and support network devices and infrastructure and resolve MS Windows desktop and network support issuesLead first and second level support and maintenance to the company’s internal-facing server and application infrastructureProvide information technology, security, services and advice to projects and internal customers Contribute significantly to the technology strategy and road map for business-facing information and communication servicesSecurely manage and maintain the organisation’s information networks, systems, applications, and access controls for multiple offices across ANZAct as front-end support for all incoming technical issues, troubleshooting and responding to routine and non-routine support requests via multiple communication channelsTest and evaluate new technologies to ensure procurement is appropriate and well-considered, balancing value, quality, and cost

Cape Town Area, South Africa

I worked as the Lead IT Technician for Belmond Mount Nelson Hotel in South Africa, I oversaw the delivery of technical support services as well as troubleshoot and resolve complex technical problems with ERP systems, including application, database, and server problems.