Daniel Gainer ☁ Email & Phone Number

Seattle, WA, US

New York City, US

• Acted as primary incident commander during service outages, coordinating multiple internal and external teams to restore customer service. Assisted in streamlining communications between internal teams, improving.
• Responsible for monitoring/maintaining infrastructure behind 2000 live streamed channels.
• Provided comprehensive, proactive communications to high-profile customers in the event of any disruption in service, during outages, or in support of maintenance events.
• Worked with ISPs and CDN providers to maintain the highest streaming quality for customers.
• Led the overnight shift and mentored seven team members on standardized processes, resulting in a 25% decrease in grave shift SLA violations.
• Provided continuous constructive feedback to the team on ticket quality and established runbooks.

Monroe, LA, US

Responsible for supporting all elements of CenturyLink’s cloud platform infrastructure and customers, to include administering large VMware ESX 5.5 and 6.0 environments (60,000+ VMs), EqualLogic, Nimble, Netapp, and Solidfire SANs, Juniper SRX and SSG firewalls, Netscaler, as well OpenVPN connection solutions.Administered CenturyLink’s IT resources (Active.

Scottsdale, Arizona, US

Responsible for the administration of company’s complex IT infrastructure, database development & operational support of data integration with hundreds of data suppliers and consumers. Reliance Network comprises of over 600 real estate Multiple Listing data sources and over 100 data exports to data consumers including Zillow and Trulia. Supported over.

Washington, DC, US

Information Technology InstructorRaised fleet level of knowledge while instructing over 1500 hours of various information technology courses covering Transmission Control Protocol/Internet Protocol (TCP/IP) fundamentals, network analysis, vulnerability management, and server administration.Maintained 3 years of training records to include; course.