Daniel Gainer ☁ Email & Phone Number

Seattle, Wa, Us

New York City, Us

• Acted as primary incident commander during service outages, coordinating multiple internal and external teams to restore customer service. Assisted in streamlining communications between internal teams, improving average incident resolution time by 30%.• Responsible for monitoring/maintaining infrastructure behind 2000 live streamed channels.• Provided comprehensive, proactive communications to high-profile customers in the event of any disruption in service, during outages, or in support of maintenance events.• Worked with ISPs and CDN providers to maintain the highest streaming quality for customers.• Led the overnight shift and mentored seven team members on standardized processes, resulting in a 25% decrease in grave shift SLA violations.• Provided continuous constructive feedback to the team on ticket quality and established runbooks.• Configured and monitored analysis software, such as Data Dog, Logstash, and Thousand Eyes, to predict and prevent any disruptions to networking, publishing, and source ingest services.• Administered AWS based broadcasting devices such as Zixi and Titan.• Administered Cisco based (Virtual Digital Content Manager) vDCM devices.• Drafted post-incident reports and gathered lessons for continuous improvement.

Monroe, La, Us

Responsible for supporting all elements of CenturyLink’s cloud platform infrastructure and customers, to include administering large VMware ESX 5.5 and 6.0 environments (60,000+ VMs), EqualLogic, Nimble, Netapp, and Solidfire SANs, Juniper SRX and SSG firewalls, Netscaler, as well OpenVPN connection solutions.Administered CenturyLink’s IT resources (Active directory, Exchange, Lync, and SharePoint)Constructed and debugged complex IKE and IPSEC configurations in a Juniper based VPN environment. Assisted customers in a live setting to establish Phase1/Phase2 connectivity.Identifies and corrects network misconfigurations, resulting in suboptimal routing. Familiar with both Cisco and Juniper SRX routing devices. Deployed and improved customer data center cross connections, resulting in higher networking performance between devices.Worked with Linux file system structure and troubleshooting.Assisted in growing the CenturyLink Cloud platform to a datacenter presence of 16 datacentersGuided customer deployments of all operating systems supported by CenturyLink Cloud as well as some not currently supported. All windows servers 2003-2016, Ubuntu 10-16, Redhat 5-7, Centos 5,6, & 7, Debian 6&7, Various forms of Solaris and BSD.Able to quickly learn complex application infrastructure, spanning multiple operating systems, database schema, and networking requirements. Collaborated with the development team to troubleshoot and resolve platform failures.Responsible for design and maintenance of all Virtual Machine templates used by the platform.Supported 24/7 on-call rotation responsible for customer support and incident commander duties. Coordinated troubleshooting efforts across multiple departments to rapidly restore service during interruption.Regularly acts as POC when communicating with backbone ISPs to resolve critical infrastructure issues.

Scottsdale, Arizona, Us

Responsible for the administration of company’s complex IT infrastructure, database development & operational support of data integration with hundreds of data suppliers and consumers. Reliance Network comprises of over 600 real estate Multiple Listing data sources and over 100 data exports to data consumers including Zillow and Trulia. Supported over 150,000 real estate agents with over 100,000 websites.Managed a complex webhosting environment consisting of 30 + physical servers, and over 100 virtual servers in a VMware ESXi environment.Administered servers ranging from Server 2003 R1/R2, 2008 R2, and 2012 R1/R2Administered Citrix Netscaler, to include compression and caching policies, load balancing, and other powerful tools.Configured numerous instances of Microsoft SQL server, ranging from 2000 to 2014.Responsible for complex migration of environment to new colocation.Intimately familiar with IIS 6, 7.5 and 8.5 administrationProvided in person and remote support to 50 endusers.Familiar with proxy analyzing tools such as Fiddler and Wireshark for troubleshooting.Configured/used monitoring software such as: PRTG and Solar WindsMaintained tens of thousands of DNS records using AD, Bind, and SQL.Familiar with Jira ticketing system administrationConfigured and managed a TFS environment w/ Sharepoint and SQL integration.Intimately familiar with IIS XML config files.

Washington, Dc, Us

Information Technology InstructorRaised fleet level of knowledge while instructing over 1500 hours of various information technology courses covering Transmission Control Protocol/Internet Protocol (TCP/IP) fundamentals, network analysis, vulnerability management, and server administration.Maintained 3 years of training records to include; course revisions, student records, and instructor qualifications with 100 percent accuracy.Learning Environment Network AdministratorAdministered a Windows Server 2003 Active Directory environment consisting of, 16 host machines, 2 physical servers and 32 virtualized servers (Virtual PC), resulting in a classroom that met company training requirements.Ensured reliability of $40,000 of computer equipment by installing relevant updates, performing backups, and maintaining/applying various hard drive images using Symantec Ghost software.Maintained a network infrastructure composed of Cisco routers and Alcatel switches.Maintenance Team LeaderTrained and supervised a diverse team of 12+ personnel, delivering a consistently high quality of work in changing environments.Counseled junior personnel in human resource programs such as education, advancement, and company qualification standards.Maintained an incident free workplace in a hazardous environment. Personnel had no violations of safety while on duty.Weapon Systems Computer TechnicianPerformed software maintenance on Unix and Linux based subsurface navigational systems.Conducted weapons firmware constancy checks on over 100 guided missile systems.Created department divisional training program leading to consistently high performance on quarterly inspections.