Planning And Technology Customer Advocate
San Francisco, California, Us
•Provided technical support for Wachovia applications. •Explained step-by-step processes for problem resolution for systems including but not limited to: Windows NT, 2000 and XP, Microsoft Office Suite, Lotus Notes, Mainframe, Internet Applications, Novell, Active Directory, Dial-up Networking, Hardware, and more. •Assists with hardware moves and setups. •Trained new employees.•Maintained high customer service scores.•Maintained a high call volume and productivity.•Maintained low escalation volume.•Participated in implementation of new hardware and software.