• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers• Transmit orders to bar and kitchen by recording customer orders • Arranged and prepared tables for customers to offer enjoyable experiences to guests • Helping guests select food and drinks by presenting menu as well as personal recommendations

• Prepared bar for operation, obtained cash bank and stocked service bar• Developed new signature cocktails to support bar marketing brand and increase profits• Interacted with customers to deliver enjoyable and efficient service to maximize customer satisfaction

• Took inquiries and requests from company clients to address their needs • Acted as a client advocate when presenting their needs to upper management • Identified industry trends and presented my analyses in company meetings • Developed innovative business strategies to offer to North American clients • Resolved client complaints and prevented further escalations by efficiently addressing their needs

• Maintained an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards• Identified and resolved client concerns in a respectful manner• Coordinated shipping schedules and delivery of merchandise

• Assisted with general accounting and month-end closing• Posted and maintained accounting documents in the database• Performed detailed research of newly released tax regulations and documentation work• Reconciled balance sheets and maintained accounting files• Reviewed monthly financial statements• Delivered clerical support to accounting staff by handling range of routine and special requirements