Underwriting assistance:Portfolio administration for Casualty, Property, Environmental, Clinical Trials and Marine. Basic knowledge in Financial Lines and CAR/EAR.1. Global Programmes:Checking Master & Local policies for: Complete Bookings; invoice issuance; inwards premium settlements; reinsurance premium settlements; wording issuance.Following up with producing offices at agreed periods of timeCompleting Client Premium TrackerLPS Reviews on a Global Programme… Show more Underwriting assistance:Portfolio administration for Casualty, Property, Environmental, Clinical Trials and Marine. Basic knowledge in Financial Lines and CAR/EAR.1. Global Programmes:Checking Master & Local policies for: Complete Bookings; invoice issuance; inwards premium settlements; reinsurance premium settlements; wording issuance.Following up with producing offices at agreed periods of timeCompleting Client Premium TrackerLPS Reviews on a Global Programme (Past years review; current year maintenance; incomplete entries to be followed up)2. Non Global Programmes:NPL & PM followManagement & oversight of the processing teamDocumentation completionLiaising with leading teams intended for multinational business and coordination of group of insurance policiesAd hoc UA responsibilitiesAssist underwriters with the resolution of Broker and Internal queriesTeam Management:Assist in preparing Weekly, Monthly and Ad Hoc reports.Contribute to the enhancement of the batch renewal processData Quality circulation & responsesEmbrace the drive for continuous improvement and technological developmentBackoffice coordination and dispatchingKnowledge transfer:Delivering sessions to new members.Mentoring to new hiresConstant support to team members Show less

Underwriting assistance:Portfolio administration for Casualty, Property, Environmental, Clinical Trials and Marine. Basic knowledge in Financial Lines and CAR/EAR.1. Global Programmes:Checking Master & Local policies for: Complete Bookings; invoice issuance; inwards premium settlements; reinsurance premium settlements; wording issuance.Following up with producing offices at agreed periods of timeCompleting Client Premium TrackerLPS Reviews on a Global Programme… Show more Underwriting assistance:Portfolio administration for Casualty, Property, Environmental, Clinical Trials and Marine. Basic knowledge in Financial Lines and CAR/EAR.1. Global Programmes:Checking Master & Local policies for: Complete Bookings; invoice issuance; inwards premium settlements; reinsurance premium settlements; wording issuance.Following up with producing offices at agreed periods of timeCompleting Client Premium TrackerLPS Reviews on a Global Programme (Past years review; current year maintenance; incomplete entries to be followed up)2. Non Global Programmes:NPL & PM followManagement & oversight of the processing teamDocumentation completionLiaising with leading teams intended for multinational business and coordination of group of insurance policiesAd hoc UA responsibilitiesAssist underwriters with the resolution of Broker and Internal queriesTeam Management:Assist in preparing Weekly, Monthly and Ad Hoc reports.Contribute to the enhancement of the batch renewal processData Quality circulation & responsesEmbrace the drive for continuous improvement and technological developmentBackoffice coordination and dispatching Show less

1. Global Programmes:Checking Master & Local policies for: Complete Bookings; invoice issuance; inwards premium settlements; reinsurance premium settlements; wording issuance.Following up with producing offices at agreed periods of timeCompleting Client Premium TrackerLPS Reviews on a Global Programme (Past years review; current year maintenance; incomplete entries to be followed up)2. Non Global Programmes:NPL & PM followManagement & oversight of the… Show more 1. Global Programmes:Checking Master & Local policies for: Complete Bookings; invoice issuance; inwards premium settlements; reinsurance premium settlements; wording issuance.Following up with producing offices at agreed periods of timeCompleting Client Premium TrackerLPS Reviews on a Global Programme (Past years review; current year maintenance; incomplete entries to be followed up)2. Non Global Programmes:NPL & PM followManagement & oversight of the processing teamDocumentation completionLiaising with leading teams intended for multinational business and coordination of group of insurance policiesAssist in preparing Weekly, Monthly and Ad Hoc reports.Contribute to the enhancement of the batch renewal processData Quality circulation & responsesAd hoc UA responsibilitiesAssist underwriters with the resolution of Broker and Internal queriesEmbrace the drive for continuous improvement and technological development Show less

- Accurate and timely entry of insurance data and interpretation of insurance contracts and associated correspondence- Analysis and presentation of insurance contract financial data- Production of insurance documentation (quotations, certificates, endorsements)- Developing and maintaining relationships with XL Catlin teams both within the immediate office and across XL Catlin’s branches.

Representative payout an financial support:- Ensure that correct payouts thanks to regular audits - Escalate any issues to the team member or department involved- Assist in investigating fraudulent activities relating to compensation plan and reporting violations of policy and procedures- Monitors VAT for Spain with input and support from tax departmentDistributorship maintenance and compliance:- Investigate and work with Operations teams, Legal and Marketing… Show more Representative payout an financial support:- Ensure that correct payouts thanks to regular audits - Escalate any issues to the team member or department involved- Assist in investigating fraudulent activities relating to compensation plan and reporting violations of policy and procedures- Monitors VAT for Spain with input and support from tax departmentDistributorship maintenance and compliance:- Investigate and work with Operations teams, Legal and Marketing departments to research ethical, and business rules violations- Coordinate ethical investigations and investigate organizations for fraudulent activity- Review marketing materials and provide related information to our Representatives regarding company´s advertising usage and Internet regulation Show less

Team coordination: - Distributing tasks and monitoring its completion - Analyzing data and reports in order to create environment of an outstanding customer service that fulfill the high standards of the company - Supervising the quality of the service provided - Preparing feedback by analysing data and weekly ability reports - Creating performance evolution based on careful observation and interaction with my team members on a daily basisCooperation with other… Show more Team coordination: - Distributing tasks and monitoring its completion - Analyzing data and reports in order to create environment of an outstanding customer service that fulfill the high standards of the company - Supervising the quality of the service provided - Preparing feedback by analysing data and weekly ability reports - Creating performance evolution based on careful observation and interaction with my team members on a daily basisCooperation with other Teams Captains, Supervisors, QA and Management:- Preparing reports of the weekly performance of the team- Revising the improvement process of the team- Weekly meetings with the Management in order to present performance results - Preparing strategies to improve internal procedures and present them during meetings- Creating effective methods of evaluation in order to encourage and motivate co-workers Show less

- Providing less experienced agents with support regarding policies and procedures- Attending training sessions in order to be up to date with new marketing strategies, services, products and internal policies and procedures- Internal communication between different departments and company’s headquarter

Legal Complaint Specialist:- Receiving and responding on all type of communication (mainly from Consumer Authorities)- Monitoring Legal Compliance process- Internal communication with Legal Department

Responsible for providing all kind of support for Customers, Representatives and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or independent representatives. Major Tasks:• Taking care of positive company’s image.• Taking care of company’s interest and property.• Registration of all contacts in the computer system to build customer history to assist • Providing service… Show more Responsible for providing all kind of support for Customers, Representatives and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or independent representatives. Major Tasks:• Taking care of positive company’s image.• Taking care of company’s interest and property.• Registration of all contacts in the computer system to build customer history to assist • Providing service for customers and/or representatives according to the set procedures.• Handling all queries incoming from customers and/or representatives• Effectively communicate with other department regarding customer queries/escalations Show less