Dynamic and responsible professional, with over 4 years of experience in the hotel industry, with an emphasis on Human Resources and Customer Service. Held positions from Human Management assistant, administrative assistant and operations assistant. Among my tasks, I provided support to occupational health and well-being processes, supervised the proper management of internal processes between departments, collected and filed internal documents, and measured the levels between the work environment of employees and the perception of guests. Also coordinated meetings between the heads of departments, analyzed budgets and suppliers proposals, moreover assisted on the hiring of new personnel and on the training of these.