Lim Amy Email & Phone Number

Palm Bay, Fl, Us

Peterson Air Force Base, Colorado Springs, Us

Melbourne, Florida, Us

• Managed very large multi-million-dollar government projects preparing and defining the project scope of work, detailed schedules, budgets, objectives, and deliverables for projects involving all relevant stakeholders and ensuring technical feasibility. • Documented and developed the baseline for engineering projects and decompose complex work activities into manageable components. • Identified project resource requirements and coordinated directly and indirectly with project staff to ensure successful completion of the project. Organized project team members to ensure communication and understanding of scope, timelines, assignments, and objectives. • Performed on-going review of project status and escalate issues where necessary. Notify management team early of potential technical challenges, schedule delays, and budget overages or shortfalls.• Identified project risks and opportunities. Recommended and implemented risk mitigation solutions as approved and as appropriate. • Interfaced with project staff and stakeholders to manage and assess change orders in each project, which may involve changes to project scope, cost, and schedule. • Assisted in detailed reviews of Request of Proposals (RFP). Assist team to develop technical elements, schedule, and price estimates for proposal submission. • Oversee weekly, monthly, and quarterly status reporting on project performance against budget, financial and operational goals. Interface with the customer providing inputs to technical presentations, telecoms, and formal reviews. • Created new and/or modified Project Operations Group processes, tools, procedures, and best practices and provided solutions to complex issues within the organization.

Redmond, Wa, Us

• Lead and Program Managed Cloud Migration Worldwide Solutions Assessments and Holistic Business Case activities across the Americas (US/LATAM/Canada)• Successfully managed internal coordination between the data collection team, business case generation and business case delivery to Microsoft Field Sales, customer, and associated partners.• Supported data collection teams with deploying tools such as Movere, Azure Migrate, Lansweeper, CloudPilot and CloudRecon• Created SOW, project plans/schedules and automation of live reporting for all stakeholders. • Managed all program activities and help all parties accountable to ensure all SLA’s were met.• Handed all escalations and drove all reported issue to resolution. • Proactively coordinated internal meetings to ensure smooth transition of process responsibilities to drive projects to completion on time and withing allocated budget.• Developed and delivered high quality presentations and project plans to present program details, benefits and communicate project status.• Simultaneously managed multiple projects across various regions while working with various customers and support teams.• Provisioned new customer credentials for assessment tools access.

• Manage program budget to include financial evaluations, tracking expenditures and preparing financial reports.• Develop customer and vendor pricing models.• Responsible for determining responsibilities for the program by identifying program phases and elements, studying contract and client requirements to meet the program objectives.• Responsible for coordinating internal resources, reviewing subcontractor bids and leading the preparation of associated cost estimates within program budget. • Responsible for tracking and reporting of all P&L.• Manage and direct all program resources towards successful deliverable of program scope. • Ensure all program revenue and cost are captured and billed accurately.• Responsible for all program issues and internal escalations. Resolve all conflicts while maintaining corporate standards and provisions.• Ensure all program resources receive training and all required tools to perform their job description and deliver quality work. • Create goals and objectives, conduct performance evaluations, create plans for developmental training and provide feedback to all employees.• Manage and tracking of all program related materials, tools and equipment.• Coordinate and chair program staff meetings to ensure all key stakeholders are informed of the program status.

Meudon, Île-De-France, Fr

• Support product testing, training, troubleshooting, and repairs at CM and repair stations.• Conduct and document detailed failure analysis of electronic and electro-mechanical assemblies.• Orchestrate and document failure investigation of third party avionics.• Initiate product design changes as required.• Develop new, and modify existing, LRU test equipment, methods and procedures.• Investigate obsolescence issues and provide solutions.• Support system level troubleshooting during product deployment and in-service operations.• Investigate flight data to categorize failures as hardware or software.• Support the integration of reliability data and statistics into a common database.• Provide and present data on LRU performance during monthly system reliability presentations.• Defines, develops, and supports the Engineering Performance Initiatives for Thales InFlyt Experience.• Identifies and initiates continuous improvement initiatives which lead to enhanced processes/practices/tools (PPT), reduced costs and faster lead times.• Consolidates the departmental indicators on a monthly basis and prepares analysis and reporting. • Interfaces with Quality organization and drives the Engineering Quality Review to monitor the initiatives and indicators, as well as Lessons Learned and other topics related to Engineering Performance. • Drives root cause-corrective action (RCCA) plan for all Engineering non-conformances.• Interfaces with Facilities organization in Eng. planning activities and supports transverse coordination of facilities-centric needs.• Assists HoDs and stakeholders in documenting best practices leveraging Lessons Learned.

Houston, Texas, Us

• Promoted to project manager role to plan, schedule and execute all stages of software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.• Establish clear objectives for complex engineering projects. Identify project phases and elements, and delegate responsibilities to appropriate teams and personnel. • Analyze product design, customer requirements, and performance standards to determine product specifications. Set schedule according to project plan, following sequence elements and time requirements. • Controlled all aspects of budgeting including preparing cost estimates, approving expenditures, reviewing contractor bids, and administering contractor contracts. • Authored project status reports using collected data and summarized information to back up critical recommendations for plans of action.

• Complete engineering projects by organizing and controlling project elements• Develop project objectives by reviewing project proposals and plans; conferring with management.• Determine project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.• Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.• Confirm product performance by designing and conducting tests.• Determine project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.• Maintain project schedule by monitoring project progress; coordinating activities; resolving problems.• Control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.• Control project costs by approving expenditures; administering contractor contracts.• Prepare project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.• Maintain safe and clean working environment by enforcing procedures, rules, and regulations.• Maintain project data base by entering and backing up data.• Maintain product and company reputation by complying with federal and state regulations• Contribute to team effort by accomplishing related results as needed.

Houston, Texas, Us

•Carry out Sales Support activities in support of HCC Sales & Marketing activities in support for both terrestrial and Satcom network services, including network design, link budget analysis, transmission plans, technical presentations, proposal writing and participating on selected sales calls and marketing activities. •Participate in identifying and qualifying potential opportunities. •Develop and document a complete understanding of each potential customer’s environment, and requirements and strategy for satisfying those requirements. •Translate user requirements into win/capture strategy for sales opportunities. •Support the development and implementation of capture plans and proposal efforts supportive of the corporate objectives. •Participate in proposal development efforts as required, including writing, editing, research, review teams, and production. •Assist in establishing the appropriate team required for business capture, i.e., subcontractors, vendors, providers, etc. •Architect and price winning solutions for a wide variety of Energy and Maritime customers. •Aid in the development of standard proposal and marketing material, pre-sales design and pricing tools and maintain document/tool database.

Houston, Texas, Us

Treadstone Consulting is a Houston, Texas based provider of VSAT (Very Small Aperture Terminal) design and implementation, communications systems integration and IT consultants, servicing small and medium sized business and Fortune 2000 companies in multiple industries including maritime, oil and gas and mining. Treadstone’s targeted solutions allow their clients to do business any time, all the time, under any conditions, anywhere in the world. For more information about Treadstone Consulting visit, www.treadstoneconsulting.net. Recent Press: http://www.treadstoneconsulting.net/recent-press/ As a systems integrator, Treadstone Consulting takes a business-centric approach working closely with your executive and functional staff to align people, process, and technology with corporate objectives. By combining our core competencies of systems integration services and strategic partnerships with best practices and proven processes, we are able to deliver consistent and exemplary results that help improve your business operations and create a foundation for continuous improvement. Treadstone Consulting provides the means, methods, experience and technology to connect you with your employees, your data and your clients any time, all the time, under any conditions, anywhere in the world.

Daily responsibilities include providing Tier II and III supports to both internal departments and external customers on all supported networks and devices. Single point of internal escalations for all Satellite and VSAT trouble calls. Troubleshoot and maintain Cisco implemented networks to include switching and routing, Call managers and core devices. Work directly from the Service Analyst queue to ensure all trouble calls are in accordance with all customer SLA agreements. Support Microwave and terrestrial networks via management networks. Provide statistical reports on outage and or utilization upon customer request. Interact with vendors, customers and internal departments on a daily basis to provide superior customer service and support. Responsible for all employee training and development.

Working understanding of end-to-end voice and data services delivered via Broadband offerings (Microwave, VSAT, Wimax and Terrestrial Services)Monitor Analyst Ticketing System to ensure customer faults are addressed and restored in a timely fashionProvide technical evaluation and resolution of faults at Tier 2/3 level for Client VSAT and Microwave product offerings in accordance with the roles and responsibilities Matrix Responsible for monitoring and troubleshooting various customer networks to include switching/routing, satellite and microwave RF circuits/devices/backbone terrestrial and TDM circuitsDesign and provision customer solutions to support various customer needsStrong understanding of iDirect hub (7.0.7 and Evolution) operations to include protocol processors, line cards, chassis and remotesProvide customer support on various Cisco equipment to include routers, switches, call manager to include troubleshooting routing, switching and configuration faultsBuild, route, and test Microwave point to point and backbone circuitsProvide training on all telecommunications systems supported to both clients and employeesProvide direct support and coordination of installations including site surveys, equipment ordering, commissioning and engineeringWork closely with various internal departments, vendors and clients to provide technical support and resolution to all trouble tickets and requests

•Installed, serviced, maintained and provided technical support for radio and satellite communications systems to include Seatel, Inmarsat, and Harris•Extensive knowledge of SeaTel terminals and various RF packages for both C-Band and Ku band terminals•Managed a 3 Engineer team in support of global customers to ensure successful delivery of satellite communications to the global customer base•Arrange and coordinate service and installation attendances•Handle scheduling to ensure after hours customer support needs are met according to company standards•Provide vital sales support to customers with significant technical needs•Provide telephone and email support•Work closely and communicate with all levels and departments within the company to ensure overall customer satisfaction•Handle project management on installations including site surveys, equipment ordering and engineering•Responsible for inventory of various satellite equipment and terminals with an estimated value of $4M dollars•Responsible for training and employee performance evaluations completed on a quarterly basis•Technical project lead on new innovative low cost iDirect based solution•Provide tier 2/3 customer support to the 24x7 helpdesk•Open, assign, escalate and close trouble tickets

Installed, serviced, maintained and provided technical support for radio and satellite communications systems to include Seatel, Inmarsat, and HarrisExtensive knowledge of SeaTel terminals and various RF packages for both C-Band and Ku band terminalsManaged a 3 Engineer team in support of global customers to ensure successful delivery of satellite communications to the global customer baseArrange and coordinate service and installation attendancesScheduling to ensure after hours customer support needs are met according to company standardsProvide vital sales support to customers with significant technical needsProvide telephone and email supportWork closely and communicate with all levels and departments within the company to ensure overall customer satisfactionProject management on installations including site surveys, equipment ordering, commissioning and engineering Responsible for inventory of various satellite equipment and terminals with an estimated value of $4M dollarsResponsible for training and employee performance evaluations completed on a quarterly basisTechnical project lead on new innovative low cost iDirect based solutionProvide tier 2/3 customer support to the 24x7 helpdeskOpen, assign, escalate and close trouble ticketsMaritime Telecommunications Network

Miramar, Fl, Us

•Installed maintained and troubleshot the following VSAT systems to ensure optimum operability, Sea-Tel C- Band, KU-Band and Fly Away remote terminals•Configured network access utilizing various routers, switches and modems to include Cisco switches and routers, Comtech, iDirect modems•Routed and built specific cables, such as, crossover, coax, heliax, termination and performed line loss test as required•Provided internet and wireless access for passengers aboard cruise ships to utilize phone, ATM and credit verification services•Maintained SeaTel balanced platforms and troubleshot sensitive internal mechanism to include transceivers, block up converters, splitters, wave guides, azimuth and elevation motors and rotary joint systems•Initiated component and software upgrades as needed•Managed and supervised VSAT terminal installations and service commissioning•Provided remote troubleshooting of shipboard/land fixed/land mobile/stabilized and deployed VSAT systems and terrestrial circuits•Test, locate and coordinate the repair of basic communications problems by interpreting trouble calls and analyzing circuit and/or network diagrams using published troubleshooting procedures•Coordinate and record new circuit activation including but not limited to operational parameters, testing, documentation and implementation•Coordinate satellite channel assignment cutovers between earth stations, service technicians and the customers•Responsible for opening, escalating and closing trouble calls using management information databases and logical troubleshooting techniques•Knowledge of general test equipment such as spectrum analyzers, oscilloscopes and power meters •Provide excellent customer service support by utilizing various monitoring software such as iSite, iMonitor, iBuilder and telnet/hyper-terminal sessions

Johannesburg, Gauteng, Za

Installed maintained and troubleshot the following VSAT systems to ensure optimum operability, Sea-Tel C- Band, KU-Band and Fly Away remote terminalsConfigured network access utilizing various routers, switches and modems to include Cisco switches and routers, Comtech, iDirect modemsRouted and built specific cables, such as, crossover, coax, heliax, termination and performed line loss test as requiredProvided internet and wireless access for passengers aboard cruise ships to utilize phone, ATM and credit verification servicesMaintained SeaTel balanced platforms and troubleshot sensitive internal mechanism to include transceivers, block up converters, splitters, wave guides, azimuth and elevation motors and rotary joint systemsInitiated component and software upgrades as neededManaged and supervised VSAT terminal installations and service commissioningProvided remote troubleshooting of shipboard/land fixed/land mobile/stabilized and deployed VSAT systems and terrestrial circuitsTest, locate and coordinate the repair of basic communications problems by interpreting trouble calls and analyzing circuit and/or network diagrams using published troubleshooting proceduresCoordinate and record new circuit activation including but not limited to operational parameters, testing, documentation and implementationCoordinate satellite channel assignment cutovers between earth stations, service technicians and the customersResponsible for opening, escalating and closing trouble calls using management information databases and logical troubleshooting techniquesKnowledge of general test equipment such as spectrum analyzers, oscilloscopes & power meters Provide excellent customer service support by utilizing various monitoring software such as iSite, iMonitor, iBuilder and telnet/hyper-terminal sessions

Arlington, Virginia, Us

Installed/operated/maintained/managed signal support equipment, to include radio systems and satellite communications equipmentPlan/supervise/executes maintenance programs, operation records and training programs and reportsManaged and supervised mobile teleport antennas to support a variety of live satellite transmissionsResponsible for the training, guidance and supervision of over 30 soldiers in the operation and maintenance of the defense satellite communication system valued in excess of $1M dollarsDeveloped new technical procedures that facilitated new day to day operations of test sites throughout the armySupervised/operated/maintained Swift Link, Defense Collaboration Tool Suite (DCTS), Video Teleconference (VTC), Global Broadcast System (GBS) and Mobile Satellite Communication System throughout the theatre of operationSuccessfully utilize resources to provide excellent support and maintain communication outages to a minimumManaged and deployed teams to remote location to provide a essential communications links

Arlington, Virginia, Us

Installed/operated/maintained/managed signal support equipment, to include radio systems and satellite communications equipmentPlan/supervise/executes maintenance programs, operation records and training programs and reportsManaged and supervised mobile teleport antennas to support a variety of live satellite transmissionsResponsible for the training, guidance and supervision of over 30 soldiers in the operation and maintenance of the defense satellite communication system valued in excess of $1M dollarsDeveloped new technical procedures that facilitated new day to day operations of test sites throughout the armySupervised/operated/maintained Swift Link, Defense Collaboration Tool Suite (DCTS), Video Teleconference (VTC), Global Broadcast System (GBS) and Mobile Satellite Communication System throughout the theatre of operationSuccessfully utilize resources to provide excellent support and maintain communication outages to a minimumManaged and deployed teams to remote location to provide an essential communications links

Bachelors, Information Technology

Military Training, Us Army Communications Systems

Bachelor Of Technology - Btech, Computer Systems Networking And Telecommunications