• Support decision-making to maximize sales and productivity by creating Power BI reports based on commercial KPIs.• Develop the annual sales budget (revenue, kilograms, and shipments) for different markets and products.• Prepare the monthly sales forecast based on market trends and historical data, achieving an accuracy margin of +- 0.5%.• Generate the Monthly Sales Closure and calculate variable incentives for sales executives, partners, and commercial allies.• Analyze market information to detect opportunities, variables, and trends.• Manage commercial systems, ensuring information quality with a compliance rate of >99%.• Lead the biannual client reallocation process across different channels to optimize sales costs.

• Uphold service quality through daily tracking and reporting of critical service KPIs.• Drive daily compliance of operations by leveraging continuous improvement methodologies.• Identify improvement and optimization opportunities in operational processes, implementing solutions using Lean methodology.• Conducted training sessions on quality topics to enhance staff's understanding and adherence to standard operating procedures (SOPs).• Offer OPS support through comprehensive process audits, ensuring adherence to established SOPs.• Leading the maintenance of the ISO 9001 Quality Management System at national level, ensuring alignment with regulatory requirements, and successfully coordinating internal and external audits.

• Plan and lead the management of operational and administrative process improvement with a focus on digital transformation.• Develop operational process KPIs.• Redesign operational processes with a focus on optimizing resources and reducing costs.• Lead the continuous improvement of OTP service with Lean methodology.• Develop strategic planning for the Operations Management.• Lead operational project management.

• Design commercial products to maximize revenue.• Develop commercial projects in collaboration with the operational area.• Implement strategies for local and international market segmentation.• Lead strategic planning for revenue and transported passengers.• Maintain relationships with private, public, and regulatory entities.• Team under supervision: 14 people.

• Development of commercial product with a focus on maximizing revenue.• Analyze route openings and closures.• Lead the Profitability Evaluation Committee.• Develop budget for passengers, revenue, and occupancy factors.

• Managing continuous improvement projects focused on processes to enhance customer experience.• Handling and managing operational indicators impacting customer service.• Redesigning operational processes to reduce waiting times using Lean methodology, improving operational efficiency and generating USD $1.5 million in annual revenue.• Designing and implementing the service breakdown management model with Lean methodology. Building the process, adjusting standards and responsibilities, conducting staff training, and monitoring.• Ensuring continuous evaluation of the impact of operational/customer experience initiatives.• Delivering weekly presentations to the executive committee.• Part of the Project Managers team that implemented Lean methodology in various operations and service processes in Guayaquil, Quito, Cuenca, Baltra, and San Cristobal (Galápagos) in Ecuador.• Creating Tactical Implementation Plans for different phases of the Lean project: diagnosis, design, pilots, implementation, coaching, and sustainability.• Diagnosing operational and service processes: go&see, interviews, data collection, and constraints analysis.• Developing specific standards, including operational system and performance management.• Monitoring pilots (standards testing in operation).• Rolling out proposed standards and coaching teams, performance management, and process confirmation.• Performance management with continuous improvement methodologies.

• Diagnose the main reasons for operational service disruptions.• Manage the operational diagnostic team (7 members) to meet the company's punctuality objectives.• Implement continuous improvement of customer service standards using DMAIC methodology.• Design strategic operational rules as input for the company's itinerary construction to minimize punctuality impact (commercial and operational balance).• Manage and evaluate commercial projects identifying operational risks and benefits.• Design punctuality budget and passenger impact based on continuous improvement projects.• Weekly presentations with the executive board.

• Análisis del mantenimiento preventivo y correctivo como soporte a los procedimientos de mantenimiento de ferrocarriles.• Actualización de procedimientos de trabajo y mantenimiento de equipos neumáticos.• Actualización de documentos del proyecto 5S del taller central de Rubí, Cataluña.• Diseño del sistema de control de inventario para equipos en mantenimiento.

• Soporte operativo en el área de Desarrollo Organizacional del Banco de Guayaquil.• Levantamiento y actualización de los procesos de áreas operativas y de soporte en el Proyecto “Nueva Cadena de Valor”.• Análisis y gestión de productividad de las agencias bancarias a nivel nacional• Análisis de productividad y disponibilidad de atención en ventanillas en las diferentes agencias a nivel nacional.