Daniel Garneau Email & Phone Number

United States

Ottawa, Ontario, Canada

Responsible for the delivery and management of tenant experience improvement initiatives, focused on cleanliness, comfort and general conditions of the environment. The Tenant Experience Coordinator works closely with the property management team, vendors as well as tenant representatives to proactively resolve issues and identify opportunities for.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Manage the day-to-day operational requirements for the swing stage division.Manage projects including contracts, PO's, develop and/or review project plans, report status and milestones.Create business processes and procedures and monitor execution.Review billing accuracy prior to billing cycles.Responsible for business processes, document management.

Quebec, Canada

Havecon Horticultural Projects is one of the top greenhouse manufacturing and construction companies in North America. Havecon works on large scale commercial greenhouse projects throughout Canada and the Unites States. The main role is a site supervisor is to ensure that labour and equipment is scheduled appropriately and working as efficiently to.

Ottawa, Canada Area

• Responsible for establishing trust relationships with potential new business, including distributors, grocery chains, wholesalers, co-packers and sales agents.
• Strengthen relationships with existing clients by continuous customer contact addressing information received in feedback to better understand client needs.
• Initiate customer meetings, conference calls and introductions for the purpose of collecting requirements, building relationships and introducing new products.
• Manage the day-to-day operations of concerns or complaints to ensure that clients are receiving immediate attention and satisfaction.
• Actively participate in team meetings; contributing ideas to capture client buy-in.
• Effectively interact with business personnel from employees to senior leaders to owners & CEO’s of organizations.

Ottawa, Canada Area

• Developed plans to meet daily and weekly objectives.
• Promoted and supported work place health and safety programs.
• Directed, coached and provided guidance and leadership to employees.
• Evaluated current operational methods and practices.
• Maintained employees’ time and leave to ensure accurate and timely pay.

Ottawa, Canada Area

• Managed 2 store locations and a team of 6 employees.
• Managed and participated in the set up and tear down of local trade show booths such as the Ottawa Wine and Food Show, The Ottawa Spring Home Show and The Ottawa Fall Home Show.
• Over 10 years experience in sales and negotiation practices.
• Experience in interviewing, recruiting, hiring, coaching and termination practices.
• Excellent organization skills with attention to detail.
• Strong ability to multitask, solve problems and deal with a variety of situations.

Ottawa, Canada Area

• Oversaw daily operations of long distance winback program for Bell Canada
• Managing and supervised 65 team members, which offered services in 12 languages.
• Conducted behavioral based interviews.
• Planned and led initiatives to improve efficiency of operations.
• Reduced operating costs by 22% by streamlining processes, leaner contract terms and implemented software to increase accuracy, and utilized customer data to identify areas for improvements and opportunities.
• Conducted quarterly and end of year formal employee performance reviews.

Ottawa, Canada Area

• Responsible for the supervision of the contact centre of 30 employees.
• Assisted in the recruitment of new employees, including initial training.
• Monitored employee performance and provided informal feedback.
• Performed ongoing coaching.
• Analyzed call trends and adjusted employee schedule as needed.
• Responsible for approving and reporting leave requests, shift changes and punctuality.

Project Fundamentals

Certified Associate In Project Management

Project Management

Integrated Building Security

Building Theory And Fundamentals

Hotel And Restaurant Management, Hospitality

Hotel Front Office And Reception