Daniel Garron Email & Phone Number

Atlanta, Georgia, United States

Provide luxury vacation services to clients. Responsible for ensuring that clients get the most out of their vacation. Assist with planning Specialty Dining, Shore Excursions, etc.

Atlanta Metropolitan Area

Contracted by Next Level Business Services, Inc. to support Instacart’s customers, shoppers and retail partners seeking problem resolution and other assistance via phone, chat, and email. Known for providing exceptional service to Instacart’s valued customers while taking appropriate action to safeguard the company’s assets and reputation.

• Evaluated based on written comments, empathy, timeliness, attentiveness, and documentation. Consistently score at the top of assigned team (current cumulative score = 95.6% vs. team average of 90.4%).

• Take ownership and provide diligent follow-through to ensure overdue orders have been filled and delivered.

• Identified persistent, disruptive issue when Instacart shoppers change phone numbers and are unable to complete two-step authentication. Notified “Product Support” department and offered workable solution.

• Consistently receive unsolicited praise. Recent representative examples (actual written customer emails):
********** "Daniel was wonderful and out of the last four Customer Service people who responded to me, he was the only one who told me what was happening. He did a great job and is to be commended.” Carolyn M.
********** “Daniel was not good, but EXCELLENT. He personally took my case on to ensure I had a shopper and confirmed my groceries were delivered. He provided a service level that most do not.” Brandy F.

• Identify those customers who attempt to abuse the system by demanding multiple, inappropriate appeasement benefits. Notify company’s “Trust and Safety” department of these individuals.

Greater Atlanta Area

Starting as a part-time SALES REPRESENTATIVE in Men’s Collections, I quickly demonstrated department-leading sales, customer service, and merchandising skills. Within 4 months I was promoted to SALES SPECIALIST, a full-time position.

In 2015 I received a promotion to SELLING BUSINESS MANAGER of MEN’S DENIM with supervisory responsibility for five Sales Associates. While sales results trended negative before and after I led this department, during my tenure sales rose by 3%.

Within 7 months I received a promotion to SELLING BUSINESS MANAGER of MEN’S CLOTHING and FURNISHINGS with responsibility for men’s tailored clothing, dress shirts, ties, socks, underwear, sleepwear, and men’s gifts.

In 2018, the organization made a strategic decision to exploit high margin opportunities in tailored clothing and I was asked to focus my efforts on growing the underdeveloped “Custom Express” and “Made to Measure” business as SELLING BUSINESS MANAGER for MEN’S TAILORED CLOTHING.

• Awarded Dillard’s Pacesetter recognition for 5 consecutive years.

• Drove Dillard’s exclusive line of Men’s Sportswear sales to a 33.6% increase, the highest sales increase for this business in the District.

• Through diligent use of CRM activities as well as a laser-like focus on client-centered service, increased sales by 24% in Men’s Tailored Clothing, while increasing gross margin dollars by 92%.

• In 2016, store sold only one Custom Express unit and zero Made to Measure units. Within two years, store sold 119 Custom Express units and 50 Made to Measure units.

• Recognized as “Top 10 Store” in company for Custom Dress Shirts and personally recognized as “Top 5” company-wide for sales of Custom Dress Shirts. Lead entire Company in sales of Strong Suit clothing.

• Trained 10 Sales Team members.

Greater Atlanta Area

Managed poker tournaments with up to 75 participants. My role was to establish and build attendance and to manage these tournaments to effectively promote participation, ensure enjoyment, facilitate orderly game progression, and encourage the purchase of restaurant fare.

• Promoted events on social media, primarily Facebook. Increased attendance at all tournaments – often more than doubling attendance due to promotional efforts and my ability to produce enjoyable experiences.

Greater New York City Area

Initially assigned to the Paint department. Based on sales and customer service ability, reassigned to the Tools Department.

• Consistently recognized as a leading sales associate based on product knowledge and sales achievements.

• Increased sales by 10% through customer service, upselling, cross-selling, and product merchandising.

Greater Atlanta Area

Managed and implemented multi-city marketing and promotional events for high profile companies including Walmart, Proctor & Gamble, Bank of America, PNC Bank, Coca Cola, Kraft, Corona Beer, X-box 360, and Wendy’s. These marketing tours, which extended from 1 to 7 months, took me to over 30 states across the U.S. I set up and took down the event at each location, ran the event, maintained event vehicles and components (electronics, visual elements, etc.), and drove the event vehicle safely to the next venue. Responsibilities included managing inventory and training and managing a staff of up to 30 team members.

• Represented prominent brands at fairs, malls, and stand-alone events in high-traffic locales. Attendance on a given day could average 1,750 people – and could climb to 10,000 or more when event was held in conjunction with a significant draw, such as the Daytona 500.

• Performed emcee duties and ensured participants enjoyed strong, positive impressions of clients’ brands.