Daniel Garton Email & Phone Number

Oconomowoc, Wi

• Operated industrial equipment (Powered Pallet Jack) in a safe and efficient manner• Used Vocolet system to select correct item and quantity of merchandise was for shipment• Placed selected cases on pallet and arranged in orderly fashion to minimize product damage for safe delivery to retail stores• Wrapped completed store orders, and delivered to shipping dock• Complied with company policies and procedures in regards to safety and attendance

Franklin, Wi

Received calls in a high-volume call center environment. Assisted internal and external users with technical issues as well as providing Microsoft Office assistance. Configured shared network printers over the LAN/WAN to support agencies of varying sizes. Provided assistance running backups and restoring data to PC once re-image had been completed.• Created tracking tickets in HP Service Manager to log incidents• Provided support for Windows 7 and Windows 8• Diagnosed VPN software and connectivity errors and corrected them• Performed virus removal and explained safe practices for handling digital content• Verified current backups were in place and assisted with re-imaging of PCs • Used Bomgar remote access software to remotely troubleshoot user’s PCs• Supported mobile devices, tablets, and mobile OS’s• Escalated incidents to appropriate support group that were beyond the scope of the help desk • Worked with outside vendors to address hardware and warranty issues

Madison, Wisconsin Area

Worked with state IT staff to assist in the migration from Windows XP to Windows7 for over 3,500 DHS workstations. Traveled to remote facilities to assist on-site staff with the migration of their workstations. Managed a team of technicians tasked with replacing 70 workstations for the network administration, web, and application development teams within the enterprise. Performed testing for the imaging and software packaging teams and created documentation for the migration process.• Assisted users with migration tasks and provided desk side training for Windows 7• Utilized LANDesk to remotely deploy patches and updates to software throughout production environment• Managed user accounts through Active Directory• Tracked equipment being retired and provided information to the Asset Management group• Point of contact for escalated calls for hardware and software issues from Desktop Support level 2• Reconciled licenses throughout the enterprise and recovered licenses that were no longer being used

Middleton, Wi

Provided phone support for technicians in the field while diagnosing networking and hardware issues. Configured ports on Cisco routers to provide required level of access for proper network operation.• Negotiated travel and bid rates with service providers for technical services across the US and abroad• Created pre-service work orders for providers detailing scope of work and technical documentation needed to complete jobs successfully• Tracked and verified that equipment was delivered to site prior to technician arrival• Directed technicians while diagnosing networking and cabling issues• Collaborated with third party IT vendors to determine plan of action to correct technical issues at sites• Remotely tested equipment to verify proper operation• Verified technicians fully completed scope of work before releasing from site• Acted as point of contact for technical and installation issues for the Shoppertrak team

Madison, Wisconsin Area

Planned, tested, and implemented processes and procedures needed to transition from a Novell based environment to one managed using Active Directory. Documented the processes needed to integrate existing workstations into the newly created Windows Domain. Assisted imaging department in creation of updated workstation images and helped test Windows 7 images in preparation for deployment into the production environment. • Created documentation and troubleshooting procedures used by desktop support personnel for diagnosing workstation and user account migration issues• Scheduled and initiated remote workstation migration tasks utilizing LANDesk• Utilized LANDesk to remotely deploy patches and updates to software throughout production environment• Created and managed user accounts in both Novell and Active Directory• Monitored multiple RMS ticket queues to assist state employees and remote facilities in resolving workstation issues

Madison, Wisconsin Area

Responsible for configuring ID verification workstations and documenting processes to operate newly deployed equipment. Created test facility for DOT use in determining feasibility of process implementation. Supported desktop staff by resolving tickets escalated from level 1 helpdesk personnel. • Created and updated installation documentation for custom software packages• Worked with third party vendors to resolve software issues• Traveled to DMV sites to install new hardware and configure network connections.• Utilized LANDesk to diagnose and correct PC issues at remote sites• Assisted DMV personnel during conversion to Outlook 2007 throughout the enterprise

Madison, Wisconsin Area

Coordinated and implemented wiring and equipment changes to convert 800 retail locations from 56K Frame Relay to DSL or Broadband. • Provided phone support to outside contractors on-site at retail locations to facilitate network conversion processes• Guided technicians through router configuration and diagnostics to successfully connect corporate equipment nationwide• Configured and troubleshot Cisco routers• Worked with third party providers to address and improve upon critical project processes• Remotely diagnosed and corrected PC driver and software issues• Received and transferred calls in a call center environment using distributed call center software• Managed users and groups utilizing Active Directory

Waukegan, Il

Provided support at multiple locations for over 8,000 workstations • Installed and configured new workstations, peripherals, and software for clients• Diagnosed equipment and software issues in the field and replaced or repaired equipment as needed• Imaged workstations and used SMS to remotely install software and patches• Documented the addition and removal of assets such as network printers, laptops, desktops, and other equipment and updated tracking system• Researched, recommended, and ordered equipment as required to complete client objectives• Scheduled user data backups and recovery• Trained in GMP practices and policies as they apply to a FDA regulated industry