Daniel Garton Email & Phone Number

Oconomowoc, WI

• Operated industrial equipment (Powered Pallet Jack) in a safe and efficient manner
• Used Vocolet system to select correct item and quantity of merchandise was for shipment
• Placed selected cases on pallet and arranged in orderly fashion to minimize product damage for safe delivery to retail stores
• Wrapped completed store orders, and delivered to shipping dock
• Complied with company policies and procedures in regards to safety and attendance

Franklin, WI

• Received calls in a high-volume call center environment. Assisted internal and external users with technical issues as well as providing Microsoft Office assistance. Configured shared network printers over the LAN/WAN.
• Created tracking tickets in HP Service Manager to log incidents
• Provided support for Windows 7 and Windows 8
• Diagnosed VPN software and connectivity errors and corrected them
• Performed virus removal and explained safe practices for handling digital content
• Verified current backups were in place and assisted with re-imaging of PCs

Madison, Wisconsin Area

• Worked with state IT staff to assist in the migration from Windows XP to Windows7 for over 3,500 DHS workstations. Traveled to remote facilities to assist on-site staff with the migration of their workstations. Managed.
• Assisted users with migration tasks and provided desk side training for Windows 7
• Utilized LANDesk to remotely deploy patches and updates to software throughout production environment
• Managed user accounts through Active Directory
• Tracked equipment being retired and provided information to the Asset Management group
• Point of contact for escalated calls for hardware and software issues from Desktop Support level 2

Middleton, WI

• Provided phone support for technicians in the field while diagnosing networking and hardware issues. Configured ports on Cisco routers to provide required level of access for proper network operation.
• Negotiated travel and bid rates with service providers for technical services across the US and abroad
• Created pre-service work orders for providers detailing scope of work and technical documentation needed to complete jobs successfully
• Tracked and verified that equipment was delivered to site prior to technician arrival
• Directed technicians while diagnosing networking and cabling issues
• Collaborated with third party IT vendors to determine plan of action to correct technical issues at sites

Madison, Wisconsin Area

• Planned, tested, and implemented processes and procedures needed to transition from a Novell based environment to one managed using Active Directory. Documented the processes needed to integrate existing workstations.
• Created documentation and troubleshooting procedures used by desktop support personnel for diagnosing workstation and user account migration issues
• Scheduled and initiated remote workstation migration tasks utilizing LANDesk
• Utilized LANDesk to remotely deploy patches and updates to software throughout production environment
• Created and managed user accounts in both Novell and Active Directory
• Monitored multiple RMS ticket queues to assist state employees and remote facilities in resolving workstation issues

Madison, Wisconsin Area

• Responsible for configuring ID verification workstations and documenting processes to operate newly deployed equipment. Created test facility for DOT use in determining feasibility of process implementation. Supported.
• Created and updated installation documentation for custom software packages
• Worked with third party vendors to resolve software issues
• Traveled to DMV sites to install new hardware and configure network connections.
• Utilized LANDesk to diagnose and correct PC issues at remote sites
• Assisted DMV personnel during conversion to Outlook 2007 throughout the enterprise

Madison, Wisconsin Area

• Coordinated and implemented wiring and equipment changes to convert 800 retail locations from 56K Frame Relay to DSL or Broadband.
• Provided phone support to outside contractors on-site at retail locations to facilitate network conversion processes
• Guided technicians through router configuration and diagnostics to successfully connect corporate equipment nationwide
• Configured and troubleshot Cisco routers
• Worked with third party providers to address and improve upon critical project processes
• Remotely diagnosed and corrected PC driver and software issues

Waukegan, IL

• Provided support at multiple locations for over 8,000 workstations
• Installed and configured new workstations, peripherals, and software for clients
• Diagnosed equipment and software issues in the field and replaced or repaired equipment as needed
• Imaged workstations and used SMS to remotely install software and patches
• Documented the addition and removal of assets such as network printers, laptops, desktops, and other equipment and updated tracking system
• Researched, recommended, and ordered equipment as required to complete client objectives