Daniel George Email & Phone Number

Orcutt, California, United States

• Designed and managed the creation of the following internal software projects. Major projects:
• Supervised a remote application development team.
• Managed updates and patches to our legacy intranet systems.
• Collected and documented software and process improvement requirements.
• Trained employees, agents and sales team on developed applications and products.
• Workflow development and implementation using applications and process improvement.

San Luis Obispo County, California, United States

• Produced customer SLAs and business requirements documentation
• Launched live operator centers in San Luis Obispo, CA and Tijuana, Mexico
• Managed the creation and roll out of new software products
• Directed the creation and implementation of a web-based sales and customer support applications.
• Managed the back-office infrastructure
• Designed and created a fraud module for credit card billing using MSSQL stored procedures and PHP.

San Luis Obispo County, California, United States

• Managed prepress software development projects.
• Implemented and rolled out new products.
• Translated the company goals into employee action plans.
• Created a new sales compensation model.
• Managed the roll-out of marketing campaigns.

Foster City, California, United States

• Created requirements documentation for Y2K software upgrades.
• Constructed customer service software process flow charts.
• Built cost models to evaluate projects.
• Performed quality assurance testing on our new customer service software.
• Wrote the VISA 21 project process workbook for company-wide distribution.

San Francisco Bay Area

• Managed the creation of a new branch office in Palo Alto.
• Conducted market research.
• Identified key prospects.
• Developed a client database system.
• Oversaw complex legal document projects.
• Reconciled client complaints.