Daniel George Email & Phone Number

Orcutt, California, United States

• Designed and managed the creation of the following internal software projects. Major projects:• Supervised a remote application development team.• Managed updates and patches to our legacy intranet systems.• Collected and documented software and process improvement requirements.• Trained employees, agents and sales team on developed applications and products.• Workflow development and implementation using applications and process improvement.• Managed acquisition billing migration.

San Luis Obispo County, California, United States

• Produced customer SLAs and business requirements documentation• Launched live operator centers in San Luis Obispo, CA and Tijuana, Mexico• Managed the creation and roll out of new software products• Directed the creation and implementation of a web-based sales and customer support applications.• Managed the back-office infrastructure• Designed and created a fraud module for credit card billing using MSSQL stored procedures and PHP.

San Luis Obispo County, California, United States

• Managed prepress software development projects.• Implemented and rolled out new products.• Translated the company goals into employee action plans.• Created a new sales compensation model.• Managed the roll-out of marketing campaigns.

Foster City, California, United States

• Created requirements documentation for Y2K software upgrades.• Constructed customer service software process flow charts.• Built cost models to evaluate projects.• Performed quality assurance testing on our new customer service software.• Wrote the VISA 21 project process workbook for company-wide distribution.

San Francisco Bay Area

• Managed the creation of a new branch office in Palo Alto.• Conducted market research.• Identified key prospects.• Developed a client database system.• Oversaw complex legal document projects.• Reconciled client complaints.• Managed sales team.• Trained sales employees.