• Utilize troubleshooting techniques to identify, analyze and resolve over 30 daily customer issues quickly.• Develop procedures for installing, configuring, troubleshooting, and maintaining computer systems.• Assist internal teams of 10+ with setting up new computers for staff members, testing systems prior to deployment.• Collaborate with development team to provide feedback on software design, functionality, and usability.• Set up equipment for employee use, perform proper installation of cables, operating systems, and appropriate software.• Conducted analyses on business insights to build data visualizations to convey key points of engagement and trends across multiple databases and sources.