Checking compliance of software versions, running metrics, and verifying grammar and layout of documents before being sent to clients.

Writing UAT Test Cases, testing a new implementation of Oracle Siebel, training end-users in the use of the system, checking the system for defects, and completing deliverables.

Talk to customers via phone calls and emails to diagnose issues they're having with our system or applications they are submitting into the website. Diagnosing issues by looking through logs on Solaris, Linux, and Unix servers and looking through multiple SQL databases. Also checking logs on Windows servers set up as EFT/FTP servers and IIS hosts

Troubleshoot and diagnose issues with Client's networks, storage, and servers. Then to make suggestions based off these findings to improve speed and reliability.

Working on XenDesktop, publishing XenApps, upgrading, patching, and diagnosing XenServer and VMware ESXi, installing firewalls, upgrading firmware of firewalls, servers, office equipment, and MX systems, installing laptop hardware, backups and restores, maintaining and troubleshooting laptops of the office, completing Dell, Citrix, and VMware Partner Training. Installing, configuring, and diagnosing servers, SANs, NASs, Dell Force10 switches, Dell PowerConnectW/Aruba wireless systems, and Ruckus Wireless Systems. Help coworkers with laptops, printers, fax machines, VoIP phones, and backups. Assist and lead data center core replacements and SAN and NAS data migrations.

Assist patrons, rehouse photographs, books, and archives, and update PastPerfect

Answer phone calls, walk-ins, and emails for people who are having technical problems. The most common patrons are students, teachers, and faculty of UMBC. Patrons reach us by either walking in, calling in, or submitting a ticket in out ticketing system, Request Tracker.

Administered surveys via laptops, diagnosed and fixed technical issues with laptops, supervised co-workers when needed