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Daniel Giacon Email & Phone Number
IT Senior Support Manager – Atlassian Bitbucket Cloud SMB - Agile and DevOps
at
e-Core
1 work email found
@e-core.com
2 phones found area 194
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Senior Support Manager – Atlassian Bitbucket Cloud SMB - Agile and DevOps
Location
Indaiatuba, São Paulo, Brazil
Company size
Who is Daniel Giacon? Overview
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Quick answer
Daniel Giacon is listed as IT Senior Support Manager – Atlassian Bitbucket Cloud SMB - Agile and DevOps at e-Core, a company with 847 employees, based in Indaiatuba, São Paulo, Brazil. AeroLeads shows a work email signal at e-core.com, phone signal with area code 194, and a matched LinkedIn profile for Daniel Giacon.
Daniel Giacon previously worked as Senior IT Operations Manager - Jira Cloud at E-Core and IT Support Manager - Atlassian Cloud SMB at E-Core. Daniel Giacon holds Mba, Gestão Estratégica De Ti from Fundação Getulio Vargas.
Company email context
Email format at e-Core
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{first}.{last}@e-core.com
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Profile bio
About Daniel Giacon
Executive with over 20 years of experience in IT, with emphasis in organizational transformation projects, process improvement through diagnostics/critical problems determination and solution proposition, based on business needs, merge & acquisitions and digital transformation projects.Senior leadership skills (leader of leaders), recognized for providing a collaborative environment and open to innovation. Management of multidisciplinary teams, making sure that every professional can use their best skills to deliver results, ensuring customer satisfaction and their professional growthAnalytic professional, with attention do data and processes, that seeks to learn about the operations in a fast way and with the right level of involvement, enabling solution proposals. Ability to build and maintain relationships and integrate people with different talents and skillsMBA in IT Strategic Management, expert in Continuous Improvement, Service Delivery and Service Management, with focus on restoring key performance indicators within large and complex IT operations, in multinational companies from audit and professional services (Big 4), financial services, automotive, food, pharmaceutical and IT services business segments.Solid experience in budget management (CAPEX/OPEX) and generalist knowledge in multiple IT areas (Chatbot, Digital Support, ITSM, Agile frameworks, SCRUM, LEAN, COBIT, network, data center, information security, cloud, storage, systems). I am certificated in ITIL V3, fluent in English and Spanish with experience leaving abroad.
Listed skills include Itil, It Service Management, It Management, Servers, and 46 others.
Current workplace
Daniel Giacon's current company
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E-Core
14 roles
Daniel Giacon work experience
A career timeline built from the work history available for this profile.
Senior It Operations Manager - Jira Cloud
Current
Nov 2021 - Present
It Support Manager - Atlassian Cloud Smb
Jun 2021 - Nov 2021
Consultor Independente
Autônomo
Jul 2020 - Jun 2021
It Manager - Digital Transformation
- Redesigned the entire structure of the End User and Support Services area, definition of roles and responsibilities with focus on supporting the internalization of large, outsourced service contracts. Creation of technical tests, briefing and vacancy profile, monitoring the entire hiring process for both internal and external professionals- Benchmark.
Mar 2020 - Jul 2020
It Service Delivery Manager – Continuous Improvement
- Responsible for the diagnostic, implementation, and standardization of support processes and for promoting the IT services Continuous Improvement- Creation and management of a team with 6 service managers, continuous improvement process definition, focused on mapping and solving critical and recurrent infrastructure problems (Problem Management), through.
Apr 2019 - Feb 2020
It Service Delivery Lead – Brazil
- Organizational redesign of the On-Site Support team, redefinition of roles and responsibilities, development of Coordinators (Team Leaders) and senior team, remote management processes implementation for more than 30 professionals in 14 distinct offices in Brazil- Design and implementation of the IT asset management processes, reducing asset loss.
Jul 2014 - Aug 2018
It Support Manager
- Organizational redesign of IT Support and IT Identity Management teams, redesign of roles and responsibilities, processes, and service levels- Responsible for the recovery of outsourced Service Desk operations, significantly improving key performance indicators by 35%: (first call resolution, avg. speed to answer, abandonment rate)- Implementation of.
Jan 2013 - Jul 2014
It Service Manager
Implemented the support model for Procurement tool that was launched without the involvement of the IT area.
May 2012 - Jul 2012
It Service Desk Manager – Americas
- Management of the IT Support merge and integration project between Mars and Wrigley, responsible for the support processes and service model definition, tools, knowledge and training, communication with stakeholders and users. Post-implementation workshop presentation in Chicago, with the participation of the senior leadership and stakeholders of the two.
Mar 2010 - May 2012
It Support Supervisor
- Definition and implementation of a service transition process (Take-on) in the support cells, standardization of documentation and methodology to monitor new projects- Implementation of Premium support for executives, family members and the Mars board (a group of less than 40 users), ensuring dedicated resources and superior service levels- Focal point.
Aug 2005 - Mar 2010
Network Administrator / It Support Analyst
Jun 2003 - Aug 2005
It Support Analyst
Apr 2000 - Dec 2002
Electronic Technician
Jan 1998 - Apr 2000
Team & coworkers
Colleagues at e-Core
Other employees you can reach at e-core.com. View company contacts for 847 employees →
LB
Lucio Betat De Souza
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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ES
Eduarda Santiago
Colleague at E-CoreMauá, São Paulo, Brazil, Brazil
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CM
Christian Matte
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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PA
Pamella Andrade
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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LD
Luciana De Oliveira Munhoz
Colleague at E-CoreEspírito Santo Do Pinhal, São Paulo, Brazil, Brazil
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DM
Ducival Moraes
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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GS
Gabriela Souza Pucharelli
Colleague at E-CoreSão Paulo, São Paulo, Brazil, Brazil
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RB
Roberto Basting Junior
Colleague at E-CoreSalto, São Paulo, Brazil, Brazil
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GB
Gustavo Busarello
Colleague at E-CorePaulínia, São Paulo, Brazil, Brazil
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VC
Vitor Cupola
Colleague at E-CoreSão Paulo, Brazil, Brazil
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Lucio Betat De Souza
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
ES
Eduarda Santiago
Colleague at E-CoreMauá, São Paulo, Brazil, Brazil
View →
CM
Christian Matte
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
PA
Pamella Andrade
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
LD
Luciana De Oliveira Munhoz
Colleague at E-CoreEspírito Santo Do Pinhal, São Paulo, Brazil, Brazil
View →
DM
Ducival Moraes
Colleague at E-CorePorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
GS
Gabriela Souza Pucharelli
Colleague at E-CoreSão Paulo, São Paulo, Brazil, Brazil
View →
RB
Roberto Basting Junior
Colleague at E-CoreSalto, São Paulo, Brazil, Brazil
View →
GB
Gustavo Busarello
Colleague at E-CorePaulínia, São Paulo, Brazil, Brazil
View →
VC
Vitor Cupola
Colleague at E-CoreSão Paulo, Brazil, Brazil
View →
3 education records
Daniel Giacon education
Mba, Gestão Estratégica De Ti
Bacharel, Computer Science
Ensino Médio - Técnico, Eletrônica
FAQ
Frequently asked questions about Daniel Giacon
Quick answers generated from the profile data available on this page.
What company does Daniel Giacon work for?
Daniel Giacon works for e-Core.
What is Daniel Giacon's role at e-Core?
Daniel Giacon is listed as IT Senior Support Manager – Atlassian Bitbucket Cloud SMB - Agile and DevOps at e-Core.
What is Daniel Giacon's email address?
AeroLeads has found 1 work email signal at @e-core.com for Daniel Giacon at e-Core.
What is Daniel Giacon's phone number?
AeroLeads has found 2 phone signal(s) with area code 194 for Daniel Giacon at e-Core.
Where is Daniel Giacon based?
Daniel Giacon is based in Indaiatuba, São Paulo, Brazil while working with e-Core.
What companies has Daniel Giacon worked for?
Daniel Giacon has worked for E-Core, Autônomo, Santander Tecnologia, Ey, and Volkswagen Financial Services.
Who are Daniel Giacon's colleagues at e-Core?
Daniel Giacon's colleagues at e-Core include Lucio Betat De Souza, Eduarda Santiago, Christian Matte, Pamella Andrade, and Luciana De Oliveira Munhoz.
How can I contact Daniel Giacon?
You can use AeroLeads to view verified contact signals for Daniel Giacon at e-Core, including work email, phone, and LinkedIn data when available.
What schools did Daniel Giacon attend?
Daniel Giacon holds Mba, Gestão Estratégica De Ti from Fundação Getulio Vargas.
What skills is Daniel Giacon known for?
Daniel Giacon is listed with skills including Itil, It Service Management, It Management, Servers, Service Desk, Management, Service Delivery, and Project Management.
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