Daniel Gibson Email & Phone Number

London, Gb

Dartford, England, United Kingdom

- Investigate and resolve complaints and respond accordingly via email and letter communication within a short time frame - investigate and respond to enquiries from MPs and the housing ombudsman - Keep detailed logs of all correspondences to help identify repetitive patterns and determine strategies to minimise the volume of complaints - Carrying out our monthly customer satisfaction surveys and resolving any issues reported by residents - Following up with service promises by liaising with subcontractors, surveyors and the customer service team

Dartford, England, United Kingdom

- First point of contact for residents looking to book residential and communal reactive repairs covering five contracts across North and South London - Providing an enjoyable and outstanding customer service experience - Dealing with aggressive residents in a calm and empathetic manner and offering appropriate solutions to resolve their concerns - Ensuring repairs are completed within the target timeframe - Training new staff members on how to use business systems and raise repairs - Assisting management with administrative tasks

City Of London, England, United Kingdom

- Generating weekly reports of completed housing repairs - Assisting engineers with purchase orders of tools and materials for repairs in progress - Authorising repair reports as complete and signing off work orders - Assisting engineers with queries and ensuring their working day is running smoothly - Assisting with various administrative tasks

Dartford, United Kingdom

City Of London, England, United Kingdom

Beckenham, Greater London, United Kingdom