• Successfully created, designed, and developed 10 sub websites catering to diverse university departments, faculties, conferences, and administrative units which has streamlined communication• Improved website accessibility, achieving a 25% increase in compliance with WCAG standards, ensuring that online content is accessible to a broader audience, including individuals with disabilities.• Implemented performance enhancements, reducing the average page load time by 30%, resulting in… Show more • Successfully created, designed, and developed 10 sub websites catering to diverse university departments, faculties, conferences, and administrative units which has streamlined communication• Improved website accessibility, achieving a 25% increase in compliance with WCAG standards, ensuring that online content is accessible to a broader audience, including individuals with disabilities.• Implemented performance enhancements, reducing the average page load time by 30%, resulting in faster access to information and a more responsive web experience.• Developed custom templates and workflows in the CMS, reducing content publishing time by 40%, enabling departments to update information more efficiently.• Implemented 2-factor authentication security measures on access of service safeguarding user data on university websites. Show less

Provided comprehensive technical support, efficiently resolving user issues, and maintaining IT infrastructure, ensuring seamless operations and a positive user experience.• Implemented a new ticketing /POS system, reducing response times by 30% and increasing the resolution rate by 20%, resulting in enhanced customer satisfaction.• Successfully resolved 95% of escalated technical issues within 24 hours, showcasing a rapid problem-solving ability and minimizing downtime for… Show more Provided comprehensive technical support, efficiently resolving user issues, and maintaining IT infrastructure, ensuring seamless operations and a positive user experience.• Implemented a new ticketing /POS system, reducing response times by 30% and increasing the resolution rate by 20%, resulting in enhanced customer satisfaction.• Successfully resolved 95% of escalated technical issues within 24 hours, showcasing a rapid problem-solving ability and minimizing downtime for end-users.• Revamped and expanded the company's knowledge base, resulting in a 40% decrease in repetitive support requests and freeing up resources for more critical tasks.• Implemented proactive maintenance procedures, resulting in a 15% reduction in hardware failures and a 25% increase in system reliability.• Conducted monthly user training sessions, increasing user self-sufficiency by 50% and reducing the need for basic support inquiries.•Collaborated with cross-functional teams on IT projects, ensuring seamless integration of new technologies and aligning IT solutions with business objectives.•Enhanced documentation processes, resulting in a 20% improvement in the accuracy and accessibility of technical documentation for both the team and end-users. Show less

Branding mugs, caps, T-shirts, Pen, Book Covers, Flash Disks

Successfully recovered critical client data from malfunctioning hard disks, demonstrating a meticulous approach to data restoration and achieving a high rate of data recovery.Utilized cutting-edge forensic techniques to extract and preserve digital evidence from mobile phone handsets, contributing to the company's reputation for comprehensive data recovery services.Played a pivotal role as a collaborative team member in cybercrime investigations, assisting financial institutions… Show more Successfully recovered critical client data from malfunctioning hard disks, demonstrating a meticulous approach to data restoration and achieving a high rate of data recovery.Utilized cutting-edge forensic techniques to extract and preserve digital evidence from mobile phone handsets, contributing to the company's reputation for comprehensive data recovery services.Played a pivotal role as a collaborative team member in cybercrime investigations, assisting financial institutions in the aftermath of security breaches. This included assisting in the recovery and analysis of digital evidence, helping clients regain trust in their data security.Assisted senior data recovery specialists in troubleshooting complex hardware and software issues, honing technical expertise in a fast-paced and challenging environment.Conducted thorough data assessments and documented detailed recovery processes, ensuring transparency and adherence to best practices in data recovery procedures.Collaborated with cross-functional teams to implement data recovery strategies tailored to clients' unique needs, providing effective solutions for data loss prevention and recovery.Demonstrated a strong commitment to professional growth by actively participating in training sessions and staying updated on the latest advancements in data recovery and digital forensics. Show less