Daniel Gierke Email and Phone Number

I am expertly leading the full spectrum (direct/matrix'd staff) of technology experience and delivery for key end-user services through evident teams encompassing Strategy, Planning, Engineering, Operations, and Technology Experience improvement activities, including Business case development, Budgeting, Funding requests, Funding allocations, Resource management, ROI, Cost saving, Cost avoidance, and Technical debt reduction.Primary Areas of Accountability:Technology Experience: I deftly leverage big data, analytics & predictive modeling to peel back the layers of technology experience for a global digital workforce of over 35,000 employees and contractors across the globe. In addition, I diligently provide product and technology teams with deep analytics to truly hear the "voices of their customers" to inform roadmaps, (re)prioritize workloads and drive a continuous improvement mindset across all technology teams.Collaboration Services: I proficiently hold end-to-end service ownership, including Strategy, Planning, Engineering, Delivery & Operations for Enterprise Collaboration technologies, including Hybrid workforce stagey design and delivery, O365, MS Teams, WebEx, Zoom, vBrick collaboration platforms, 900+ technology and video-enabled collaboration spaces leveraging Cisco & Microsoft Teams endpoints, Cisco TMS, CVI, Synergy Sky, and Vendor relationship management. Mobile Technologies: I have full accountability for enablement, management & support of a differentiated internal mobile experience for nearly 12,000 internal employees while providing a simple and secure mobile experience. Apple/Mac Technologies:I am directly responsible for Strategy & Planning, Roadmap creation, and execution, Operational support, and Vendor relationship management with Jamf and Apple relationshipsExecutive Support Services:Providing concierge, white-glove, technology support service for Executives, providing a truly differentiated support experience for 500+ VIPs.

I joined this financial institution’s Board of Directors in Jan 2020 to efficiently provide direction for credit union executives on technology strategy and delivery. In addition, I am executive oversight for Credit Union Leadership, Credit Sub-committee Member, Membership Sub-committee Member, Goal setting and strategic advisory, Review & Approval of new financial programs, and Oversight of membership growth programs.

I skillfully led an extremely high-performing team of Product Architects—all Strategy & planning for end-user technologies for this multi-million-dollar portfolio touching over 35,000 employees. I was directly responsible for resource Planning, Product Financial planning (funding requests, funding allocations, ROI, cost avoidance, technical debt), Technology roadmap creation, ratification, and implementation for all segments of end-user technologies.

I was expertly leading the full spectrum end-user technologies experience and delivery for key end-user services through highly visible teams encompassing Strategy, Planning, Engineering, Operations, and Technology Experience improvement activities for the following technology groups:Executive Support Services:I deftly concierge, white-glove technology support service for VP's and above, providing a genuinely differentiated support experience for 500+ VIPs. Additionally, I was responsible for technology communications, ensuring that senior leaders were kept informed of technology delivery and changes impacting their functional areas.Innovative Mobile Solutions:I possessed full accountability for enablement, management & support of a differentiated internal mobile experience for nearly 12,000 internal employees while providing a simple and secure mobile experience. In addition, I efficiently designed and implemented highly customized mobile solutions that enabled and enhanced field-based employees and Operational support of BYOD and corporate-issued mobile devices.

I diligently led the day-to-day end-users operational support for approx. 35k employees and coordinated all move, add, change requests (laptop, desktop). I invariably supported enterprise printing, resolved customer complaints and escalations, Identified, and coordinated technical training for end-user support teams.