Daniel Gillespie Email & Phone Number

Indianapolis, Indiana Area

Plainfield, In

-Worked as a Seasonal Purchasing Admin (Buyer) from September to January of 2014 during “Peak” season-Managed and distributed all Non-Inventory consumables and supplies that are used at Amazon Fulfillment Centers-Ordered and managed office supplies for the entire building, including stocking and distributing.-Provided support and customer service to all departments within Amazon Fulfillment Centers-Input data into Oracle to show 3way delivery of all deliveries-Performed weekly inventory cycle counts with high level of accuracy-Advanced usage in excel, included but not limited to formulas, macros, and low level coding

Louisville, Kentucky Area

-Provided support to my peers as it pertains to their customers and performance-Input data into several applications for use of product and customer support-Presented to management ideas to provide our staff with the highest level of support and coaching tactics-Organized training sessions for company-wide process changes-Led teams and assisted with managerial tasks such as individual training, coaching, and development-Partnered with other Service Leads to resolve severely escalated issues that couldn’t be resolved by normal procedure-Provided technical support and troubleshooting technique to our customersPartnered with other departments to resolve customer issues and provide additional services

Louisville, Kentucky Area

-Received, documented and resolved customer inquiries by using established best practices-Built lasting relationships with Humana’s customers-Educated customers, providers and employers about Humana’s products and services both over the telephone and through face-to-face briefings-Provided customer support by directly responding to questions, handling issues, and providing guidance to both internal and external customers.

Jeffersonville, In

-Prepared for customer inquiries by studying products, services, and customer service processes.-Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.-Recorded customer inquiries by documenting inquiry and response in customers' accounts.-Improved quality service by recommending improved processes; identifying new product and service applications.-Updated knowledge by participating in educational opportunities.-Accomplished customer service and organization mission by completing related results as needed.