Daniel Gilpin Email & Phone Number

Calgary, Alberta, Ca

• Day-to-day operational support of PCs and laptops, including hardware and software troubleshooting.• Phone and Site support for end-users and systems• Support of Office 365, SharePoint Online, and related computing environments including on-premises servers, storage, etc.• Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.• Ensure that all IT interactions are recorded, and all issues are followed through to resolution.• Provide users with status updates and, as necessary, escalate problems for resolution as required.• Install new software releases, system upgrades, evaluate and install patches and resolve software related problems, including Microsoft Office, Office 365, Microsoft Azure.• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.

Novi, Mi, Us

• Handle inbound calls to configure/troubleshoot Merchant accounts and devices with our client software.• Troubleshooting merchant Point of Sale Systems and TCP\IP networks. • Setup and configure credit card terminals

San Marcos, Ca, Us

• Answer the technical support calls, triage the issue, enter support tickets, and follow through to resolution. • Help documentation and high-level end user testing of all Magic Touch software products and services.• Proactive and seek opportunities to support and build customer relationships.

New York, New York, Us

Handle inbound calls to resolve issues with client services or account set up (no cold calling) Helping customers configure their accounts and devices with our internet/cloud phone service Complete accurate notes and respond to customer help tickets Use internal knowledge resources to respond to customer questions

Franklin Lakes, New Jersey, Us

Answers, evaluates and prioritizes incoming telephone, voice mail, email and in-person requests for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of an issue based on customer feedback and the nature of the problem. Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating more complex issues to advanced team members or department management. Responsible for the overall ownership of the case or will ensure proper escalation processes are followedInterviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem.Logs and tracks every customer case using problem management database, maintains history records and related problem documentation.Consults with advanced team members and their liaisons to understand software and hardware errors. Is familiar with installation of personal computers, software and peripheral equipment.Notifies appropriate internal personnel of issues at a particular account.Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.Performs other duties as assigned.

San Diego, California (Ca), Us

Empty and clean all waste containers,remove waste paper and garbage from the premises to selected area; damp wipe containers.Empty and clean all ash trays. Brush or dust mop floors.Bush, with broom, all private stairways.Wash windows, conduct regular inspections to determine areas that need attention and then perform the task Sign, organize, and receive new shipments of cars for National rent a car. Scan and make bar code labels using windows mobile software. Put on labels and license plates. Wash and park cars in the appropriate stalls. Drop off cars at rental centers around the county.

New York, Us

Lead Transporter for the maintenance department for Avis rent a car. Delivered and picked up cars at dealerships around the county.

Located and deliver cars and Moving trucks to San Bernardino /Long Beach/Los Angeles areas. Found and located lost cars. Washed and parked cars in the appropriate stalls. Drop off cars at rental centers around the county.

Washed and parked cars in the appropriate stalls. Help assist with any customer’s needs. Drop off cars at rental centers around the county.

Telecommunication Network Technician, Telecommunication Networks

Comptia N +, Information Technology

Comptia A+, Information Technology