Daniel Gilpin Email & Phone Number

Calgary, Alberta, CA

• Day-to-day operational support of PCs and laptops, including hardware and software troubleshooting.
• Phone and Site support for end-users and systems
• Support of Office 365, SharePoint Online, and related computing environments including on-premises servers, storage, etc.
• Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Ensure that all IT interactions are recorded, and all issues are followed through to resolution.
• Provide users with status updates and, as necessary, escalate problems for resolution as required.

Novi, MI, US

• Handle inbound calls to configure/troubleshoot Merchant accounts and devices with our client software.
• Troubleshooting merchant Point of Sale Systems and TCP\IP networks.
• Setup and configure credit card terminals

San Marcos, CA, US

• Answer the technical support calls, triage the issue, enter support tickets, and follow through to resolution.
• Help documentation and high-level end user testing of all Magic Touch software products and services.
• Proactive and seek opportunities to support and build customer relationships.

New York, New York, US

Handle inbound calls to resolve issues with client services or account set up (no cold calling) Helping customers configure their accounts and devices with our internet/cloud phone service Complete accurate notes and respond to customer help tickets Use internal knowledge resources to respond to customer questions

Franklin Lakes, New Jersey, US

Answers, evaluates and prioritizes incoming telephone, voice mail, email and in-person requests for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of an issue based on customer feedback and the nature of the problem. Handles problem recognition, isolation, resolution.

San Diego, California (CA), US

Empty and clean all waste containers,remove waste paper and garbage from the premises to selected area; damp wipe containers.Empty and clean all ash trays. Brush or dust mop floors.Bush, with broom, all private stairways.Wash windows, conduct regular inspections to determine areas that need attention and then perform the task Sign, organize, and receive.

New York, US

Lead Transporter for the maintenance department for Avis rent a car. Delivered and picked up cars at dealerships around the county.

Located and deliver cars and Moving trucks to San Bernardino /Long Beach/Los Angeles areas. Found and located lost cars. Washed and parked cars in the appropriate stalls. Drop off cars at rental centers around the county.

Washed and parked cars in the appropriate stalls. Help assist with any customer’s needs. Drop off cars at rental centers around the county.

Telecommunication Network Technician, Telecommunication Networks

Comptia N +, Information Technology

Comptia A+, Information Technology