Daniel Glyn-Williams Email & Phone Number

Toronto, Ontario, Canada

• Efficiently and effectively assessed candidates' eligibility for available positions. This involved gathering and evaluating relevant information to make informed decisions about potential employees.• Managed a large number of candidates, navigating and prioritizing effectively to match candidates with their desired work opportunities, which often took weeks to months. Utilized effective case management strategies to ensure optimal outcomes based on individual needs. • Applied a 360-degree recruitment process.• Provided exceptional customer service and guidance to candidates.• Utilized multiple search tools such as LinkedIn, Indeed, and referrals to find suitable candidates.

Toronto, Ontario, Canada

• Developed, implemented and managed custom team apparel and equipment programs/websites for minor hockey organizations. This involved screening clients to understand their expectations, ensuring smooth order processing and promptly addressing any complications that arose. • Managed jersey orders for hockey teams in a timely and efficient manner.• Coordinated custom apparel orders and communicated updates to all involved parties.

• Provided exceptional customer service by greeting and engaging with customers in a friendly and approachable manner while actively listening to their inquires about hockey equipment. By offering professional advice based on skill level and price, customers left the store with confidence in their purchases and the knowledge to return for future needs. • Interacted with clients about return policies and manufacture warranties. Collecting all relevant information from the customer, inspected the merchandise and made sound decisions supported by numerous manufacture warranties to arrive at an objective outcome. • Demonstrated strong organizational abilities while managing numerous clients through the full sales cycle.• Fit and assessed people of all ages for hockey equipment based on their body mechanics and physique.

Toronto, Ontario, Canada

• Provided accurate and timely customer care services relating to government programs, products and services. • Took immediate action in response to customer inquires, and provided effective solutions to ensure their satisfaction.• Requested and gathered missing information/documents, and made complex and sensitive decisions independently and objectively, based on the policies and guidelines enforced by Service Ontario, the Ministry of Health, the Ministry of Transportation and related legislations. • Identified fraudulent situations by gathering and recognizing conflicting information outlined by the customer.

• Volunteered with the men's & women's varsity hockey teams.• Provided objective assessments and treatment plans for players with acute and chronic musculoskeletal injuries.• Delivered Manual Trigger Point and Therapist Assisted Stretches. • Conducted baseline concussion assessments. • Entered injuries, objective findings, and treatment plans into the SportsWare Program.