Oversight and management of IT applications, hardware support, system integration, data management and HR systems. Implemented a new time and attendance system for 4500 employees. Partnered with IT and HR teams in the organization to build time saving integrations to reduce work by 400 staff hours per week.Implemented a real-time dispatching tool for management of passenger assistance agents and cabin cleaners. Lead the implementation of IoT technologies for tracking assets, ground equipment telemetry, and real-time geolocation of staff. Planned, designed and implemented scalable applications utilizing C#/ASP.Net MVC and MS SQL Server. Hands on experience with AWS Cloud - EC2, RDS, VPC, S3, EBS, ELB, and Cloud Watch

Accountable for the management of ground support equipment maintenance, procurement, planning and logistics, and the staff planning and utilization in 36 locations. Worked closely with all levels of management and front-line employees to determine manpower and equipment needs. Lead the creation of our equipment maintenance program and the implementation of Inform Groundstar for planning.

Coordinating analysis and review of regional partner performance.Research, analyze and interpret large data sets in order to improve processes and performance.Utilize Teradata and Tableau to query and analyze operational data.Presenting analysis information to senior leadership.Provide operational oversight to new cities that operate regional flights.

In charge of identifying required staffing levels through forecasting and planning capabilities utilizing Sabre Staff Planner software.Provide managers and supervisors with employee shift bids based on current operations.Analysis of current and upcoming flight schedules to determine changes in headcount.

• Responsible for hiring and training of all agent and ramp personnel• Maintained and audited training programs provided to frontline employees• Complete administrative tasks for payroll, scheduling, injuries on duty, leave of absences and bids.

Planning, directing and coordinating, through subordinate personnel, activities of the airport facility to obtain optimum use of equipment, facilities and personnel. Reviewing and analyzing expenditure, financial and operations reports to determine requirements for increasing profits.• Manager of ramp operations and passenger services• Controlling and measuring performance of; baggage delivery, aircraft cleanliness, on-time departures and safety compliance.• Oversight of more than 150 employees

Planning, directing and coordinating, through subordinate personnel, activities of the airport facility to obtain optimum use of equipment, facilities and personnel. Reviewing and analyzing expenditure, financial and operations reports to determine requirements for increasing profits.• Manager of ramp operations• Controlling and measuring performance of; baggage delivery, aircraft cleanliness, on-time departures and safety compliance.• Oversight of more than 25 employees

Responsible for information management, communications, fire safety, industrial hygiene and hazardous waste program including a budget over $500,000. Managed thirty Windows 7 desktops and six Windows 2008 R2 servers. Setup databases related to work order management, chemical inventory, fire extinguishers and radiation safety.• Implemented a Work Order Management System in order to provide metrics regarding employee productivity and expenditures• Developed and implemented an IT Strategic Plan• Developed and implemented chemical inventory software• Designed new departmental website

Developed and implemented fire extinguisher mobile tracking system.Troubleshooting and repair of computer problems (software and hardware), performed hardware upgrades, and worked with co-workers to train and help with their needs.

Performed ramp operations including; handling of baggage and cargo, servicing and cleaning of the airplane, handling of the aircraft during ground operations, and deicing operations. Experienced and qualified as a Crew Chief, duties include; weight and balance, effectively utilizing employees assigned to my crew, completing required paperwork, organizing aircraft maintenance operations, and ensuring compliance with all Government and Company regulations.