Daniel Godinez Email & Phone Number

Arizona, United States

Tempe, Arizona

Managed seven onshore and five offshore resource direct reports. Managed FileNet imagery, the banks repository warehouse for storing legal documents. Transitioned FileNet and Document Processing from Monterey Park, CA to Tempe AZ., Including but not limited to hiring of new staff, training, development and ongoing coaching. All achieved with minimal customer impact and completed with business as usual target date as expected.Collaborated and worked closely with a project team to help eliminate the paper trail on a very outdated process. As a result, the new process improved cycle time and elevated our customer experience.

Tempe, Arizona, United States

Managed delegating work, monitoring queues and reconcile monthly reporting. Assisted in facilitating the transition of Check Fraud Operations and Foreign Deposits from Monterey Park, CA to Tempe AZ., Including but not limited to hiring of new staff, training, development and ongoing coaching. All achieved with minimal customer impact and completed with business as usual target date as expected.Reviewed and updated all departmental procedures to ensure alignment with regulatory and compliance guidelines.Assisted in User Acceptance Testing (UAT) to help transition into a new bank system.

Monterey Park, California

Responsible for handling foreign deposits and check fraud claims.Assisted branches in processing foreign deposits for customer facing clients. Effectively utilized appropriate tools and procedures to report confirmed fraud and associated trends.Communicated with all levels of staff within the bank and other financial institutions to resolve pending check fraud cases.Coordinated with Finance and Accounting to ensure appropriate general ledger accounts remain balanced.