Work to maintain and support building electrical equipment and construction projects.

Specialized in retail commercial build-outs

Industrial Commercial Service - Electrical Services- Equipment installation and Relocation- Motor Controls- Conveyor Systems- Heat Trace- Exterior Lighting- Data & Communicaitons

Gained experience in the electrical construction field working on the following projects- Commercial tenant build-outs- On going service and preventative maintenance - Generator installation- Solar- New commercial construction - Residential

Manage client facing and internal team members through Open Enrollment and other benefit related project from implementation to on-going administrationAct as liaison between client HR/payroll, vendor contacts and the internal team to build effective professional relationships and maintain a customer-oriented focus while resolving participant and client issuesCollaborate with the Development team, third party vendors and virtual teams to ensure successful implementation of client projectsDay-to-day oversight of multiple clients in various industries Continuously evaluate both internal and external processes to identify both achievements and opportunities for improvement; recommend additional services to client when appropriate Train and assist with on-boarding of new team members and clients and company specific services, standards, processes, etc.Manage and execute internal and external auditsCreate and maintain standard operating procedures for on-going delivery teamHandle and resolve escalated issues from client and third party vendorsLead and delegate responsibilities for multiple projects at a timeLead team meetings

Responsible for implementing new group benefit plans, arranging scheduling and hosting meetings with plan administrators and brokers to define group plan design and employee benefit packages Deliver instruction and guidance on rules and regulations while designing pre-tax benefit configurations options Provide ongoing Account Management for the brokers and clients. Manage the annual renewal and retention of over 300 groups benefit plansDirect data gathering and scrubbing projects.Perform on-site presentations, client enrollment meetings and quarterly meetingsReview documentation and employee benefit information, while conducting non-discrimination testing to ensure compliance

Successfully managed 38 COBRA and Direct Billing accounts that generated over 1 million in annual profit Directed the Annual Open Enrollment process for all of my assigned accountsWorked with the Implementation Team to test and finalize new accounts that were transitioning from implementation into productionPerformed all metric obligatory client reportingResponsible for annual contract renewal and client services retention Lead annual on-site client meetings Conducted monthly service calls to ensure continued client satisfactionAssisted in the development, testing and implementation of new benefit systems

Managed a department of 25 employees - coached, counseled individual development, and provided corrective action steps regarding performance and behaviorDesigned competitive benefits policies & packages which were compliant with all guidelinesPlan Administrator/Liaison between the insurance broker, carriers and employees Managed payroll and HRIS system through ADPPrepared operational reports and schedules to ensure efficient cost effective measures

Researched plan documents and policy guidelines to interpret and determine benefit eligibility for Death Benefits, Defined Benefits, Medical Benefits, COBRA and Human Resource AdministrationMaintained client Summary Plan Descriptions and Plan Documents for all areas of HR benefits administrationServed as a liaison between clients and vendors relating to the administration of Defined Benefits, Health & Welfare, QDRO, Survivor Services, LTD, COBRA, FSA, HIPAA, Annual Open Enrollment and Payroll functionsManaged the development and documentation of plan specific methods and procedures for Death Benefits, Defined Benefits, Medical Benefits, COBRA and Human Resource AdministrationManaged various client groups and contacts to ensure participant and client inquiries were accurately addressedFacilitated and developed plan specific training modules to successfully implement new client teams Managed all off-site archived employee files in line with HIPAA complianceServed on Six Sigma team