Daniel Goldthorpe Email & Phone Number

Middlesbrough

- Processing a high volume of cash transactions within the bank, in a highly pressurised environment- Answering any banking related queries customers may have, ensuring the customer is satisfied at all times and exceeding expectations wherever possible- Ensuring the needs and wants of customers are met in all instances, by recommending particular products and services that could benefit the customer- Accurately adhering to strict policy and procedures at all times, due to the nature of this highly regulated industry- Consistently hitting targets with regards to both sales and the balancing of my till- Utilising the systems installed within the bank to carry out my job efficiently and provide the best possible customer service

- Consistently achieving and exceeding productivity and quality assurance targets- Keeping a high attention to detail in this dynamic and highly regulated process- Supporting members of staff and peers when they require help and assistance with highly complex process problems- Having the ability to thrive whilst achieving high targets and tight deadlines in a highly pressurised and fast moving environment- Being responsible for the training and development of large intakes of new staff and being accountable for their accreditation and induction into the business- Identifying and planning strategic learning plans to increase quality and productivity- Coaching and mentoring of members of staff struggling to meet the required high standard of quality assurance targets set by the business and the FCA (Financial Conduct Authority)- Providing feedback to members of staff who have not met the required quality assurance standards. Providing bespoke training and coaching materials and action plans to ensure their standards improve to the acceptable level and beyond- Collating management information, analysing this information and providing feedback to the relevant departments.- Working closely alongside the Quality Assurance and Quality Control departments, to ensure that the process is correctly aligned and we are working as a unit as opposed to against each other.- Formulating a bespoke letter for a specific process, as it was felt the previous letter used was too generic and impersonal to the customer.

Ba (Hons) Business Management

Btec National Certificate In Business, Business Studies, Distinction, Distinction

Studied a two year course (double award) compressed into one year, achieving the highest possible grade attainable.

Education record

Obtained 3 AS Level grades in Applied Business, Law and Psychology

Education record

Achieved 10 GCSE’s, including A*-C grade in Mathematics, English and Science.