> Managed the customer service department, which consists of three channels – consumer services, B2B, and online/phone sales.> Provided leadership and coaching to team members in the CS organization with focus on delivering excellent customer service while concurrently reaching company’s goals and objectives.> Active networking and engagement with cross-functional teams, including Supply Chain, Sales & Marketing, Finance, Logistics and IT to ensure timely execution on deliverables.> Reported to senior leadership and key stakeholders with insights on the business as well as trends in a concise manner.> Continuous evaluation of systems, processes/procedures, and KPIs to drive optimal performance by the department.

> Lead and supported the international division’s customer service team, distributed in four different global offices, and covered a sales and service clientele spread out in 90+ countries; > Inventory and logistics management for warehouses in Brazil, China, Mexico, and United Kingdom; ensuring that stock levels, product mix, warehousing and shipping costs were at optimal levels;> Active member of project teams that successfully implemented SAP at three of BUNN's international sales organizations (China, Mexico, and United Kingdom).

Focused on customer support services and logistics support.> Processed customer orders and assisted with requests such as quotations, export documentation preparation, and logistic coordination.

Focused on customer support services and logistics support.> Added 3 international warehouse facilities (Hong Kong, China, and Taiwan);> Exceeded order entry targets by 20% after new procedures were implemented.Positions held at this company prior to above: Sales Representative (2009)Assistant to Director of Sales & Marketing (2006-2009) Sales Administrator (2006)Operations Assistant (2005)

> Optimized reservation process for booking of studio time, performance venues, vacations, and transportation;