Daniel Gomez Jr. Email and Phone Number

I was responsible for overseeing a staff of five employees as well as the daily operations of the Safe at Home program. These operations included the receiving and forwarding of participants' personal mail in a timely and accurate manner, staffing the program's public phone line, de-escalating calls as needed, and ensuring that received applications were processed efficiently and quickly. Additionally, I worked with senior management to review policy and legislative changes, act as a Salesforce administrator for the program's novel Salesforce database, and draft end-of-the-year summary reports to the State Legislature.This position required me to exercise strong time management and organizational skills, as I needed to ensure all facets of the program were done efficiently and in a timely manner. I also utilized problem-solving skills whenever participant concerns were escalated, and I needed to gain an understanding of the overall situation or concern to properly suggests solutions. This required me to effectively listen and communicate compassionately with victims/survivors. I also used this approach with my staff regarding their needs, and to always ensure that I was supportive of their growth and development.

As an Associate Governmental Program Analyst, I was responsible for creating and coordinating outreach and training events for the Safe at Home program. I worked primarily with non-profit and governmental organizations that provided services to victims/survivors of domestic violence, sexual assault, stalking, human trafficking and elder/dependent adult abuse. I conducted these events both in-person and virtually throughout the state to diverse audiences. I was the lead staff member during the development and implementation of a novel database and application system that involved onboarding nearly 300 organizations, statewide. This required me to develop a project plan to ensure that tasks were appropriately assigned to team members and dates were set for deliverables to ensure we completed the project in a timely manner. In this position, I was the primary point of contact for nearly 300 organizations, so I exercised strong written and verbal communication skills as well as time management/scheduling skills when it came to coordinating site visits or online trainings. I was also responsible for recruiting new organizations, especially in rural areas and those who primarily served underrepresented clientele (e.g., Native Americans, LGBTQ+, elderly). To accomplish this required me to develop strong interpersonal skills to effectively and compassionately communicate with groups of various backgrounds and perspectives.

As a Staff Services Analyst, I was responsible for processing incoming Safe at Home applications and Confidential Name Change documents. I received a monthly average of 100 applications from victims/survivors, and needed to maintain a processing time of less than 30 days from date of receipt. I utilized exceptional communication skills with applicants/participants when information was missing or clarification was needed.I, also, was the primary staff member responsible for processing Confidential Name Changes which required me to have great organizational skills, as there are many steps and forms involved with this process, all of which must be treated confidentially. Both of these tasks required me to exercise problem-solving skills as many times there were errors in the submitted paperwork, or action items were done out of order, and I needed to communicate that with the individuals and gain an understanding of the overall situation to properly suggests resolutions. Additionally, I created a logging system for the applications and name change paperwork for real-time updates of statuses and to capture data that would then be reported to the legislature at year's end.

As a Tissue Recovery Technician, I was responsible for the aseptic procurement of donated human tissue in accordance with FDA regulation and company Standard Operating Procedures, while maintaining all medical records as confidential, in accordance with HIPAA. I worked effectively with a team to gather supplies, prepare and collect authorized tissues, and properly label, store and ship tissues. As a Tissue Recovery Trainer, I was responsible for onboarding new employees on topics such as the standards we operated under, proper hospital etiquette, and recovery techniques. I created materials using PowerPoint software and photos/videos along with a training regiment that utilized an actual operating room to do mock recoveries. I communicated with upper management to provide updates on the status of new hire training and any alterations that needed to be made to accommodate changes to operating procedures.

As an Emergency Medical Technician I, I was responsible for providing Basic Life Support to patients during inter-facility transfers, as well as emergency situations. I worked as part of a team (my partner, as well as hospital staff) to provide the best care possible by communicating clearly on action plans, statuses, ongoing needs. I also made to sure to communicate effectively in writing by thoroughly reporting my interaction with each patient, the treatments provided and how they reacted to those treatments. Independently, I provided great bed-side manner to ensure I addressed the patient's needs, inform them of the treatments and any changes. This position truly developed my problem-solving skills as there were many instances were an individual's status would change, or there would be a gap in communication from either the discharging or receiving facilities (i.e., wrong addresses, flights of stairs for a non-ambulatory person). These situations exposed me to working under stressful situations that also included many interruptions (talking on the phone with the hospital or dispatcher while continuing to provide care to the patient).