• Define strategy and implement technologies for organization-wide Network DevOps. Leverage Python and Python abstract tooling to automate and streamline operations, vulnerability assessments and sustainment procedures. • Transform team processes through automation and documentation, reducing manual tasks that previously took up to 30 days to 4-5 days with minimal engineer interaction.• Work directly with senior leadership to plan for future investment and innovation in network security automation.• Design, manage and execute major technical projects, including a migration from ForcePoint NGFW to Palo Alto NGFW. This project spanned more than 7 months and included research, leadership buy-in, extensive testing during a 90-day evaluation period, maintenance preparation, quality control, maintenance execution, Best Practice Assessments, rollout of next-gen FW features.• Collaborate with key business units across the organization to solve their networking needs and requirements; act as their main solution engineer point of contact, effectively listening to challenges and providing a clear and concise strategy for remediation/process improvement. • Promote process-based thinking and working, increasing the teams’ visibility with leadership.• Serve as a mentor for novice and intermediate Network Engineers.• Leverage strong communication skills and technical ability to effectively bridge the gap between technical and non-technical stakeholders.• Display a meticulous attention to detail, continuously showcasing aptitude and a positive attitude when solving networking problems and setting long-term team strategy.• Promote a security-first mindset and a wholistic approach with regards to the cyber-attack lifecycle and how this affects each business unit.

• Acted as dedicated resource for the company’s largest, most complex accounts; primarily focused on Rackspace’s largest clients.• Researched, tested, and deployed custom solutions with products and technologies not currently used within the company.• Developed deep experience with Wireshark for deep packet inspection.• Deployed, maintained, and troubleshooted GSLBs & ADCs such as: BigIP F5 LTM, Brocade ServerIron ADX 1000, and BigIP F5 GTM.• Regularly implemented, maintained, and troubleshooted Cisco ASA 5500-X Series, Cisco ASA 5500 Series, and Cisco PIX firewall devices, and Citrix NetScaler ADCs as well as customer related DNS issues.• Worked closely with Enterprise customers to design, architect, configure, install, and maintain their environments based upon business needs or requirements.• Actively engaged with product teams to test potential new devices for deployment. Provided feedback on my overall opinion of the device, how it performed, and how it could meet Rackspace's business needs.• Executed projects that either required interaction with various departments, in-depth troubleshooting, network design & architecture, or independent testing with self-made documentation.• Helped maintain standardization of policies & procedures as well as career leveling progression in all Network Security Departments at Rackspace.

• Interacted with customers, acting as a main point-of-contact throughout the implementation process. Engaged in DDOS mitigation, and helped identify network pain points to better plan for scalability and security.• Collaborated with fellow administrators and mentors for support determining, implementing, and validating appropriate solutions, answering technical questions, and following up with customers to ensure a given solution had met their expectations.

• Appointed by Manager as a store lead to sales consultants and trained, coached, and mentored others to meet or surpass quotas and business goals. Worked as a team to obtain "Highest Customer Service Satisfaction Award" for 9 consecutive months.• Displayed an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.• Reached personal sales profit goals and exceeded $820K volume. Personally recognized as 1 of only 6 individuals company-wide to attain goal.• Awarded certifications of achievement for "2010 Top Sales Representative" (Highest total profit) and "2010 Highest Accessory Sales."

• Trained and managed sales floor staff and provided operational oversight for daily retail processes and procedures. • Increased existing staff web-based training programs from 52% to 100%, enhancing learning and product knowledge.• Mentored and coached staff one-on-one and led by example for outstanding customer approach and sales excellence.• Grew total store profits by 10% to 20% month over month and maintained an 85% minimum Customer Satisfaction rating for all months as Store Manager, including 3-months with a 92%+ ranking.