At the forefront of technical support, I bring over a decade of solid experience with a focus on support management and software quality. Leading teams at ServiceNet Tecnologia, my commitment is to operational excellence and customer satisfaction, always seeking innovations that drive product and service performance.At Phoebus, as a technical lead, I honed my skills in software quality and customer support, actively contributing to software testing development and resolving complex challenges, with the goal of continuous improvement in products and processes. My mission is to enhance the interaction between technology and users, ensuring a seamless and positive experience for both.